At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Deliver world-class customer service, while responding to Customer inquiries and concerns via telephone call channel
Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
Meet and exceed quality goals, compliance regulations and productivity targets
Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
Re-prioritize and adapt to an ever-changing environment

Preferred Skills:

Demonstrate personal excellence by remaining positive in difficult situations
Display a passion to serve by delivering outstanding service in every interaction with our Customers
The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
Strong interpersonal, communication, verbal and written skills
Assertiveness to handle difficult conversations
Excellent negotiation, influencing and resourcefulness skills
Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
Confidence to work in a different environment e.g. actual and virtual

Preferred Qualifications:

At least 2 years of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation
Demonstrated consultative experience, ability to influence, resourceful
Creative problem-solving, eager to find customized solutions
Experience in banking/financial services a plus
Bachelor’s degree, associate’s degree and college undergrads may apply

Additional Details:

We are now working in hybrid model and may be adjusted at anytime. The training is required to be onsite.
Workplace Flexibility: Full time. Shift flexibility requirements
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
Work From Home Requirements:
Must have at least 25MBPS internet connection plan / speed
Must have a private & quiet area to work at home
At American Express’ discretion this position may be work from home and adjusted back to “in office” at any time

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.