The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
Step into the heart of guest communication as a Customer Care Operator at MGM National Harbor, where your voice sets the tone for unforgettable service. You'll be the behind-the-scenes expert connecting guests and departments, ensuring every call leads to a seamless experience. This is your opportunity to shine in a fast-paced environment where hospitality and quick thinking take center stage.

THE DAY-TO-DAY:

Call Reception: Enthusiastically answer incoming calls, directing guests smoothly to the right departments while ensuring they feel appreciated and valued.

Guest Support: Actively engage with guests to address their inquiries and fulfill service requests, crafting exceptional experiences that leave a lasting impression.

Issue Resolution: Promptly log and manage telecommunications concerns, coordinating repairs efficiently to maintain uninterrupted service and addressing guest complaints with a focus on satisfaction.

THE IDEAL CANDIDATE:

At least 18 years old

1+ years of prior relevant experience

Previous call center experience preferred

THE PERKS & BENEFITS:

Health & Income Protection benefits (for eligible employees)

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Free meals in our employee dining room

Free parking on and off shift

Healthcare, financial, and time off benefits

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10162

Pay Rate

The rate for this role is:

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!