Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Customer Care Manager, reporting to Head of Strategic Operations Management

Principal responsibilities

Lead and supervise a team to address and resolve customer feedback, including but not limited to complaints, compliments, suggestions, and other special cases in a professional and timely mannerLiaise with other departments to conduct case investigations and ensure the investigation reports are submitted on timeProvide guidance and support to all team members to ensure accurate and consistent handling of customer complaints and commentsCollect and analyze customer feedback; identify areas for improving operational effectiveness and customer satisfaction, and take remedial actions with the relevant departmentsParticipate in ad-hoc projects and assignments as instructed by the superiors.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Customer Care Manager, reporting to Head of Strategic Operations Management

Principal responsibilities

Lead and supervise a team to address and resolve customer feedback, including but not limited to complaints, compliments, suggestions, and other special cases in a professional and timely mannerLiaise with other departments to conduct case investigations and ensure the investigation reports are submitted on timeProvide guidance and support to all team members to ensure accurate and consistent handling of customer complaints and commentsCollect and analyze customer feedback; identify areas for improving operational effectiveness and customer satisfaction, and take remedial actions with the relevant departmentsParticipate in ad-hoc projects and assignments as instructed by the superiors.Degree holder or above in Business Administration, Bilingual Studies or related disciplinesProven banking experience in Card and Personal Lending products, with complaint handling role and exposure in call centre operation, card and personal lending products an advantageGood interpersonal, communication and presentation skills with analytical mind and problem-solving skillsStrong leadership with training and coaching skills and possess customer-service mindset with strong sense of responsibilityExcellent command of written and spoken English and Chinese is a mustGreat Sense of ownership and servicing mindset to ensure efficient and effective customer service processes

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Degree holder or above in Business Administration, Bilingual Studies or related disciplinesProven banking experience in Card and Personal Lending products, with complaint handling role and exposure in call centre operation, card and personal lending products an advantageGood interpersonal, communication and presentation skills with analytical mind and problem-solving skillsStrong leadership with training and coaching skills and possess customer-service mindset with strong sense of responsibilityExcellent command of written and spoken English and Chinese is a mustGreat Sense of ownership and servicing mindset to ensure efficient and effective customer service processes

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited