What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

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Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

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DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

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Start YOUR career with DHL today…

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As anImports Advisor, you will be responsible for providinga variety of customer service support duties for customers within DHL’s Customer Care Department. They ensure timely and accurate information is provided to customers in a professional manner and responds to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customers.

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RCS: K

Key Responsibilities:

\n\nHandles customer traces and shipment inquires with the intent of providing customer satisfaction, retention, and/or resolution.\nRelentlessly pursues timely resolution on behalf of the customer. \nEffectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.\nMeet all commitments to the customers in terms of follow-up/ongoing communication. \nManages a variety of databases and web[1]based programs to document customer issues, responses, and communications.\nRecords consistent problem areas. \nMay provide functional guidance, advice or training to less experienced Customer Care Representatives. \nProvide education and effective communication to the customer.\nWork with multiple DHL Gateway locations to provide information for clearance and/or clarification for requirements. \nAbility to multi-task as there will be high Inbound customer calls, outbound calls placed to customers, along with receiving and responding to customers via email in a timely manner.\nCollaborate and assist with all CS functions, supporting global, regional and local targets.\nLiaise with other departments and Operations to address issues on service recovery\n

Skills & Qualifications:

\n\nHigh School Diploma or Equivalent\n2 years experience in a Customer Contact Centre or Telesales environment\nGood oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice\nExcellent software skills (Word, Excel, PowerPoint, etc.)\nExcellent software skills (DHL Systems, CSV, GEMA, NTPS)\nExcellent communication skills, spoken and written\n\n

Employee Benefits & Incentives

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DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

\n\nCompetitive Pay\nBonus/Incentive Programs\nRetirement Savings – 401K with company match\nMedical, Dental, Vision, well-being programs\nTuition Reimbursement\nGenerous Paid Time Off – Starting at 4 Weeks (PT/FT)\nPaid Leave\nEmployee Discount Program\nEmployee Assistance & Work Life Program\nOutstanding training opportunities\n\n

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster