Req ID 78508 | GBS Chennai, India, ZF Commercial Vehicle Control Systems India Limited

  

Customer Care Engineer

About the Team:

ZTrust revolutionizes user onboarding with seamless Omnichannel Identity & Access Management, ensuring swift, effortless, and secure app access. It simplifies security across applications, while making password policy creation a breeze. Bid farewell to complexity and embrace efficiency with ZTrust.

 

What you can look forward to as Customer Care Engineer (m/f/d):

Second-line support for Service Desk and OPS, special care first-line support for field test customers (FT engineers) & Thorough incident analysis Inter-departmental escalation of problems (R&D, hosting, customizing & integration) Evaluate functional analysis documents, create and maintain training documentation & Train Service Desk on new features before every major release Update and maintain knowledge base and service trees with known issues and guidelines Define customer acceptance criteria, create and update test scripts for new software features and validate new software and hardware in field test environment Report, follow up and escalate issues with R&D, hosting, customizing & integration & Plan and execute occasional field visits at field test customers for new software or hardware Approve or disapprove the release of new features, changes and hosting setup & Communicate and coordinate the extended field test rollout

 

Your profile as Customer Care Engineer (m/f/d):

Communicative and customer-oriented & Team player, strong cooperation skills Highly analytical, precise, eye for details & Planning and coordination skills Experience with incident handling / problem resolution management & Experience with software and hardware development Experience with ICT and electronics & Good English speaking and writing skills Knowledge in Regression , smoke, integration, UI testing & Knowledge in automation testing is an added advantage

 

Why should you choose ZF Group in India?

Innovative Environment: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth. Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support. Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement. Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide. Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint. Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.

 

Be part of our ZF team as Customer Care Engineer and apply now!

Contact

Sowmya Nagarathinam