Sacramento, California, United States of America
16 hours ago
Customer Care Energy Advisor

Description

Energy Advisor  
 Location: Remote (Must be based in Pacific Standard Time zone) 
  
To support our growth, we are seeking candidates with a strong interest in energy efficiency. These positions involve working closely with utility energy efficiency programs and energy efficient technologies associated with commercial and residential building systems.  
  
Why you will love working here:  

Quality of life: Flexible workplace arrangements, work-life balance.  Investment of community: Donation matching, volunteer opportunities. Investment in you: Tuition reimbursement, 401k matching, Employee Stock Purchase. Plan and access to professional development resources.  And many, many more (Ask your recruiter for more details!). 

  
What you will be doing:  

Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects are successfully executed. Review project application forms and submittals by customers, contractors, engineers/consultants, and other program participants in order to ascertain compliance with program policies and procedures. Provide technical assistance and guidance on energy efficient technologies and practices to companies participating in utility-sponsored programs Review technical specifications, engineering calculations and cost estimates for energy efficiency projects. Interface with customers and contractors participating in utility sponsored programs. Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database. Process paperwork for program incentive payments per established policies and procedures.  Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate. Conduct lighting and other energy using equipment surveys to verify installation and operation of energy efficiency equipment. Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team. 

  
What we need you to have (minimum qualifications): 

Highschool Diploma 2+ Years of professional work experience in customer service, data entry or related work experience

  
What we would like you to have: 

Bachelor's Degree 2+ years of experience in the trades (lighting and HVAC) strongly preferred Electrical or HVAC contracting  Experience performing energy audits and energy savings calculations Lighting retrofit designs and assessment and installation HVAC System assessment, operations and maintenance. Interacting with business owners, representatives, and other key stakeholders  Knowledge of energy efficient technologies and practices related to lighting, motors, HVAC systems, commercial or residential building energy technologies or experience in the building trades is a plus. Prior experience or a strong interest in energy efficiency is a plus! 

  
Professional Skills:  

Ability to work with all levels of internal staff, as well as outside clients and vendors  Excellent problem-solving skills with ability to analyze situations and identify existing or potential problems and recommend solutions  Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)  Ability to be flexible to handle multiple priorities  Outstanding analytical, writing and communication skills Excellent interpersonal skills and customer relationship management skills  Ability to prioritize, multitask, and ability to work in a fast-paced environment  
 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

 

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. 

 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  


 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$41,434.00 - $70,438.00

California Remote Office (CA99)
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