Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1 000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds’ leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds´ largest manufacturer of professional dental technologies. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information.
*Candidates must live in EST Time Zone*
Under general supervision, the Customer Care Coordinator is responsible for new patient referrals received via phone or by way of written requests (e.g., mail, email, fax, or EDI), as well as handling and resolving customer complaints, and servicing requests or inquiries in a professional and expedient manner. Incumbent performs related work and other duties as required.
Essential Duties:
Insurance Compliance: Receives and reviews all prescriptions and related documentation to ensure compliance requirements are met. Collaboration & Communication: Coordinate with internal Wellspect channels and external referral sources to obtain any missing information and/or documentation needed to process an order and resolve discrepancies promptly. Documentation & Reporting: Maintain detailed records of documentation requests, order statuses, and resolutions, providing regular reports to management.
Key Performance Measures:
Timeliness of obtaining compliant documentation. First Pass Resolution Rate: Achieve a high rate of claims processed successfully without the need for additional follow-up or rework.
Skills:
Ability to work collaboratively with diverse teams and build strong relationships with both internal and external stakeholders; well organized. Proficiency with standard office software and data management tools. Ability to maintain composure in difficult situations and relate well with others. Strong written and oral communication skills.
Competencies:
Proven experience in a coordination, administrative, or project management role within the healthcare or medical device industry. Strong organizational, communication, and multitasking skills, with a demonstrated ability to manage regional operations effectively. Familiarity with healthcare billing processes and/or product implementation is preferred. Ability to prioritize workload with an attention to detail and willingness to complete projects in a timely and efficient manner.
Experience
2+ years of customer service experience analyzing and solving customer problems Clinical experience as a Medical Assistant preferred DME (Durable Medical Equipment) customer service or billing experience preferred Knowledge of Medical Terminology a plus
Education
Minimum: High School Diploma or equivalent Preferred: Certified Medical Assistant degree preferred or Associate’s degree in Healthcare Administration, Business, or a related field. Additional certifications in medical billing, insurance claims processing, or healthcare administration are considered a plus.
<div ccp_infra_copy_id="2d9dc895-3ab7-4a91-b01f-f7a63269afb7" ccp_infra_timestamp="1745588518023" ccp_infra_user_hash="3198121464" ccp_infra_version="3" data-ccp-timestamp="1745588518023"> The base range for this role is between $19.00 and $24.00. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.
Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.
For California Residents:
We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).
The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).
For additional details and questions, contact us at careers@dentsplysirona.com