About Linjer Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches. Frustrated by the limited options between fast fashion and overpriced luxury, we partner directly with top suppliers to deliver beautiful, well-crafted products at a fraction of traditional luxury prices. We are committed to thoughtful design and sustainable practices, using recycled metals, ethically sourced gemstones, and conflict-free, lab-grown diamonds. Our company is rapidly scaling and we’re excited to expand our Hong Kong office by adding 10 new team members this year! What Linjer offers + A multicultural and inclusive team culture + Talented and passionate colleagues committed to excellence + Work/life balance with a predictable 9am-6pm work schedule + The opportunity to make an impact with your work from day one + Exposure to entrepreneurship in a stable business growing 100%+ every year + Accelerated career growth opportunities for high achievers  ********************************************** Who we’re looking for Our Customer Care Associates are tasked with the all-important responsibilities of caring for our customers’ needs, building customer loyalty and representing the brand. The position is full-time in our Hong Kong office. What You’ll Do + Effectively solve customer inquiries via email and other channels + Know our products in intimate detail and be able to speak about them with passion + Draw on existing help content where appropriate, while being able to improvise logically in new situations + Keep records of customer interactions and actions taken to resolve them + Identify and draft improvements to our help content database + Collaborate with other team members to identify answers and be a resource + Help manage and process returns + Occasionally visit our warehouse to inspect returns + Support customer service operations (e.g. fulfillment and pre-order management) + Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries Who You Are + Native or near-native English speaker + You love to help people + You are mature and have good judgment when it comes to resolving problems + You are an excellent writer + You have an eagle eye, and you’re a perfectionist when it comes to spelling and grammar + You're coachable and dedicated to continuous personal improvement + You’re thorough and detail-oriented, and are good at following processes + You’re tech literate and can learn new software with ease + You share the values of our brand and company Even better: + Proven past experience in a customer care role + Fluency in other languages If you have never received training in writing a cover letter before, please search online for guidelines on how to write a cover letter. We take cover letters very seriously!   Powered by JazzHR