In these roles you will be responsible for:

Front line support for Opera PMS (Cloud & On-Prem) and other Wyndham approved PMS incidents & tickets Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures Understanding of the following monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring. Exchange online (Mailbox creation, management, migration, mail-flow etc.) Basic knowledge in Networking (TCP/IP, DNS) Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design

Requirements for this role include:

Preferably with a college degree in Hospitality Management, or equivalent Strong administrative skills are essential, with outstanding demonstrated coaching and development skills. Two years’ experience working on or with computer hardware, computer software, and/or computer networks.  One year post-secondary education in computer science, or two years’ in another field is considered an asset. Minimum of a High School diploma is required Fluent in reading, writing and spoken English language skills. Fluent in reading, writing and spoken Mandarin language skills. With excellent personal presentation and interpersonal skills, good problem-solving ability and be proficient in Hotel property management systems, in particular Opera and other PMS. Experience in the hospitality field is an asset