Job title: Customer Care Associate Team: Supply Chain Location: Bucharest, Hybrid About The Job **Our Team:** At Sanofi Consumer Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world. **Main responsibilities:** As Customer Care Associate of Opella Healthcare Romania: You will manage end to end flow of products from receptions to orders in SAP and reporting for Opella Healthcare Romania in a GDP environment as part of the Supply Chain team. In this role, you will: + Fulfill orders from Wholesaler customers, including export orders + Invoice based on alignment with Trade department and customer, depending on stock availability. Check that e-invoice automatic transmission is performed and escalate in case it is not. + Send the orders to warehouse for picking and confirm to customer number of pallets and pick-up date + Manage and track complaints resolution. Perform returns + Issue monthly credit notes according to validated reports received + Contribute to execution and tracking of reception process, including sending the PO to warehouse and issue the UIT code + Move goods from sellable storage location to quality or blocked storage locations. + Month closing activities like checking that all orders and receptions are closed. Participation in annual inventory count. + Performing reports for compliance purpose or for business needs: stock and sales report, check the automated stock reconciliation report, Intrastat, environment fund, Fill rate (OTIF), daily sales. + Test systems functionality in case of changes (UAT), with support from technical team. + Check, track and communicate packaging changes to local business. **About You** + Experience: Experience in a similar role or equivalent experience in Customer Service end to end or supply chain + Soft skills: Strong process ownership and adaptability / proactive communication / attention to details + Education: University or Master's Degree in relevant field + Languages: Fluent Romanian and English + Other: proficient use of Excel, PowerPoint. Power BI and any stock management system represent an advantage (SAP). **We offer:** + An international work environment, in which you can develop your talent within a dynamic crossfunctional team + An attractive, market-oriented salary aligned with your qualifications and including social benefits above average + An individual and well-structured introduction and training when you onboard + You can create your own career path within Sanofi. Your professional and personal development will be supported purposefully + As a globally successful and constantly growing company, Sanofi provides international career paths as well Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Pursue _progress_ , discover _extraordinary_ Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)