Position Summary:  

Receive, coordinate, and process all sales orders based on the customer’s requests (Export / Domestic); Communicate and coordinate with the internal operations team to ensure timely delivery; Follow up with customers for payment (if any case); Address customer complaints and coordinate with the Quality department to provide prompt corrective action report.

Major Responsibilities:

Oversee the daily operations of the customer service department. Develop and implement customer service procedures. Ensure compliance with company policies and procedures.Respond to customer inquiries and resolve issues in a timely manner. Ensure that the delivers a high level of customer service that meets or exceeds customer expectations.Ensure customers’ orders are well taken care with order acknowledgement and ensure all necessary upload in the system for production plan scheduled and material preparation.Ensures quotes provided to customers are accurate and consistent. Ensures appropriate follow up with customers.Coordinate with other departments to resolve customer issues. To resolves complex customer concerns or issues that have been elevated.Assesses staffing requirements and schedules staff to ensure timely completion of customer inquiries and orders.

About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.