Responsibilities:Dedication to 80-20 overserve strategies and continuous improvementCollaborates with other teams to drive resolution/shipment on open order reportsHandles internal & external customer inquiries, quotes & orders, utilizing established standard operating policies & proceduresResponsible for building strong customer relationships and delivering customer-centric solutions.Support corporate initiatives designed to overserve our customers while providing an effortless customer experienceResponsible for daily planning and prioritizing of work to meet commitments aligned with organizational goalsHandles customer escalations, autonomously with first contact resolution when possible.Work with internal teams with a high sense of accountability and urgencyWorks with internal partners (Credit, Planning, Shipping, etc…) to drive resolution on customer- impacting issuesContributes to training initiatives within department & actively involved in providing input in the creation of Training Tools and Job AidsEscalation point for newer associates within customer care departmentHandles conflict situations effectively, with minimum assistance.Handles complex customer inquiries with expanded product knowledgeSupport Customer Service Team and Customers with advanced technical skills to troubleshoot issues and provide solutions.Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings

Education, Experience & Skills Required:Polytechnic Diploma in Mechanical Engineering or Equivalent (undergraduate) or B.Sc in Business Administration or Equivalent or B.Com in Marketing or Equivalent2 – 3 years of professional Customer Care / Inside Sales experience requiredDemonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minuteExp. with business tools such as SharePoint, MS Teams, Windows Operating Systems required.Intermediate Excel Skills requiredExperience with Oracle &/or SAP (or other ERP systems) requiredCRM platforms such as Salesforce or Microsoft Dynamics Experienced requiredExperience navigating and utilizing corporate websites & eCommerce platforms requiredConsistently demonstrates patience and approachability with other team membersConsistently demonstrates ability to work in a highly dynamic team and fast-paced environment with continuous challengesConsistently demonstrates situational adaptability and resourcefulnessExcellent communication/interpersonal & organizational skillsExcellent ability to manage daily workload

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.