Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Alloga, a part of Cencora, is dedicated to providing top-tier pharmaceutical solutions that improve the lives of people and animals. Based in South Normanton, we pride ourselves on our commitment to customer satisfaction and operational excellence.

As a Customer Care Advisor, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve addressing inquiries, resolving issues, and ensuring a positive experience for all clients. As part of this team, our office is based in South Normanton, Derbyshire.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely manner

Provide accurate information regarding products and services

Resolve customer complaints with effective problem-solving techniques

Maintain detailed records of customer interactions and transactions

Collaborate with other departments to enhance customer satisfaction

Stay updated on company policies, products, and industry trends

Requirements:

Previous experience in a customer service role is prefered

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to work well under pressure and in a team environment

Proficient in using computer systems and software

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Ability to work well under pressure and in a team environment

Sound knowledge of GDP and trained in relevant SOPs within 3 months

Proficient in using computer systems and software

.

Minimum skills required:

NVQ Level 2 or equivalent

Previous customer service experience

English language - C1-C2

Intermediate numeracy and literacy skills

Excellent customer care skills and a professional telephone manner

Proficient keyboard skills and attention to detail

Good communication skills with intermediate knowledge of MS Word, Excel, and Outlook

Excellent verbal and written communication skills

Ability to work accurately and pay attention to detail.

Proven ability to work independently and take initiative

Strong telephone and customer care skills

Proficient in PC usage and building customer loyalty

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated CompaniesAffiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned