Job Title: Customer Advocate
Job Description

The Customer Advocate serves as the face of the company to the customer, responsible for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and ensuring a positive customer experience. Acting as a liaison between the customer and internal departments, the Customer Advocate provides timely, professional, and accurate communication to meet customer needs and strengthen long-term relationships.

ResponsibilitiesMonitor Sales email accounts and the RFQ portal for customer activity, ensuring completeness of the materials provided by the customer.Pass quotation materials to the quotation team and lead the quoting process, ensuring timely delivery of quotes to the customer.Address any concerns the customer has about the quote or the process and manage the quote queue by establishing priorities for team members assembling the quote.Monitor and address issues causing delays in quote turnaround times.Negotiate delivery dates with the production team and the customer, keeping the customer apprised of potential delays in delivery dates.Monitor on-time performance and manage communications between the customer and other departments within the company.Ensure a prompt response from other team members and respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.Address customer concerns, questions, and complaints with empathy and efficiency.Accurately enter, track, and manage customer orders, returns, and service requests.Maintain detailed records of customer interactions and follow-up actions in CRM systems.Coordinate with internal departments (e.g., production, logistics, quality) to resolve customer issues and deliver solutions.Provide product and service information, recommendations, and technical assistance as needed.Identify recurring customer issues and suggest improvements to enhance customer satisfaction and reduce friction.Meet or exceed key performance indicators such as response time, resolution time, and customer satisfaction scores.Uphold company policies, procedures, and values while representing the brand in all interactions.Essential SkillsCustomer service experience in manufacturing.Proficiency in CRM management and ERP systems.Ability to use pivot tables and manage quoting and vendor relationships.5-7 years’ experience as a customer service representative or in inside sales for a manufacturing or electronics entity with emphasis in the quotation process.Strong ability to be proactive and anticipate customer requests and requirements.Demonstrated track record of building strong relationships with customers.Ability to make decisions independently and multitask.Attention to detail, organization, and problem-solving skills.Excellent communication skills in English, both verbal and written.Proficiency in Microsoft Excel, Outlook, and Word.Additional Skills & QualificationsHigh School Diploma or GED required.Associates degree in a business or electronics discipline preferred.Work Environment

The position is onsite at a manufacturing site, working Monday to Friday from 6am-2:30pm or 7am-3:30pm with a 30-minute lunch break. The work environment includes a small cubicle area for the Admin team.

Pay and Benefits

The pay range for this position is $22.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Salem,OR.

Application Deadline

This position is anticipated to close on Jul 23, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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