Winners Work Here! Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work. Who is Premier Truck Group? Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it. Why Join Our Winning Team? When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including: Employee Discounts Medical, Dental, and Vision Insurance Life Insurance Employee Assistant Programs Paid Holidays and Paid Time Off 401k Plan with Employer Match Training Work-Life Balance Here are some quick insights into this opportunity. We would love to discuss it with you in more detail! CX Advocate Responsibilities: Act as an advocate to assigned fleets to expedite unit down repairs Works with OEM to track fleet performance and makes recommendations to improve reliability Proactively provides Thru-put Data to large and national service customers Schedules and coordinates in person visits to customer to review uptime data Works with service departments to ensure critical parts are ordered and expedited to complete repairs timely Promotes all service and collision capabilities to the assigned accounts Maintains network of fleet advocating in the network to assist with customer issues Conducts business in an ethical and professional manner Exhibits high level of commitment to customer satisfaction Establishes goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals Keeps abreast of new products, features, accessories, etc. Maintains reporting systems required by general management and the manufacturer Follows all attendance and punctuality standards and adheres to timekeeping standards Follows the Company Code of Business Ethics and Conduct Understands and follows all work rules and follows lawful directions from Supervisors Upholds the company’s non-disclosure and confidentiality policies and agreements Maintains a professional appearance for self and subordinates in accordance with company policy Attends pertinent training on request Assists with organizing and attends special events held at dealership or in the community Attends company meetings as required Assist with heavy duty truck sales and sales coordination Other duties as assigned CX Advocate Requirements: Education Associate's degree (A.A.) or equivalent from two-year College or technical school; OR six months to one-year related experience and/or training; or equivalent combination of education and experience. Experience A minimum of one year experience is required. Licenses or Certificates A valid driver’s license is required Ready to Join? Apply now to learn more about what Premier Truck Group has to offer! Premier Truck Group is an equal opportunity employer.