Job Title: Customer Advocate Job Description The Customer Advocate serves as the face of the company to the customer, responsible for delivering exceptional service and support by handling inquiries, resolving issues, and ensuring a positive customer experience. This role acts as a liaison between the customer and internal departments, providing timely, professional, and accurate communication to meet customer needs and strengthen long-term relationships. Responsibilities + Monitor sales email accounts and the RFQ portal for customer activity. + Ensure completeness of the materials provided by the customer and pass quotation materials to the quotation team. + Lead the quoting process, ensuring timely delivery of quotes to the customer and addressing any concerns the customer has about the quote or the process. + Manage the quote queue and establish priorities for team members assembling the quote. + Monitor and address issues causing delays in quote turnaround times. + Negotiate delivery dates with the production team and the customer, keeping the customer apprised of potential delays. + Monitor on-time performance. + Manage communications between the customer and other departments within the company, ensuring a prompt response from other team members. + Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels. + Address customer concerns, questions, and complaints with empathy and efficiency. + Accurately enter, track, and manage customer orders, returns, and service requests. + Maintain detailed records of customer interactions and follow-up actions in CRM systems. + Coordinate with internal departments (e.g., production, logistics, quality) to resolve customer issues and deliver solutions. + Provide product and service information, recommendations, and technical assistance as needed. + Identify recurring customer issues and suggest improvements to enhance customer satisfaction and reduce friction. + Meet or exceed key performance indicators such as response time, resolution time, and customer satisfaction scores. + Uphold company policies, procedures, and values while representing the brand in all interactions. Essential Skills + High School Diploma or GED; Associates degree in a business or electronics discipline preferred. + 5-7 years' experience as a customer service representative or in inside sales for a manufacturing or electronics entity with an emphasis in the quotation process. + Customer service experience in manufacturing, CRM management, ERP systems. + Proficiency in pivot tables and quoting. + Vendor management skills. + Strong ability to be proactive and anticipate customer requests and requirements. + Demonstrated track record of building strong relationships with customers. + Ability to make decisions independently and multitask. + Attention to detail, organization, and problem-solving skills. + Excellent communication skills in English, both verbal and written. + Proficiency in Microsoft Excel, Outlook, and Word. Additional Skills & Qualifications + Proficient basic user in Excel and full Microsoft suite experience. + Experience doing similar work in a manufacturing or distribution center. + Great communication and follow-through skills. Work Environment The role is onsite at a manufacturing site with a small cubicle area for the admin team. Work hours are Monday through Friday, either from 6am-2:30pm or 7am-3:30pm, with a 30-minute lunch break. Pay and Benefits The pay range for this position is $22.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Salem,OR. Application Deadline This position is anticipated to close on Jul 23, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.