Job Title: Customer advisor with Danish for TV streaming provider Job Description **Job description:** + Provide assistance via phone, email or chat + Deliver technical support for the streaming company, + Address contract and billing inquiries thoroughly and efficiently, + Handle and process customer complaints with empathy and professionalism, + Serve B2B and B2C clients on inbound calls as first and second line support, + Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar. **Requirements:** + Service-oriented thinking with focus on customer experience + Fluency in Danish(C1 level), and English written and verbal (B2), + Administrative and technical knowledge, + Outstanding communication skills and good listener, + Minimum 6 months of experience in customer service, + Willingness to perform soft selling and upselling, + Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 9:00-19:00 and weekends between 10:00-16:00. **Nice to have:** + Experience with CRM system. **We offer:** + Salary: 11.000,00 PLN gross monthly. + Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge. + Embrace an international and diverse work environment that broadens your horizons. + Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential. + Team-building events to foster a collaborative work environment. + Team leader support at every stage of cooperation. + Contract of employment or contract of mandate. Location: POL Warsaw - Al. Solidarności 171, Building B-3rd Flr Language Requirements: Danish (Required), English Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**