**Customer Advisor I** **Date:** Aug 13, 2025 **Location(s):** Naples, FL, US, 34116 **Company:** NextEra Energy **Requisition ID:** 89922 Florida Power & Light Company is the largest electric utility in the U.S., delivering clean, affordable, and reliable electricity to approximately 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy! **Position Specific Description** The Major and Governmental Customer Advisor I for Collier County will provide superior customer service to our largest revenue producing Commercial, Industrial, and Governmental account customers. This role will provide a highly proactive level of customer service to enhance customer relationships and increase customer satisfaction. The role will be responsible for developing customer advocates through their relationships, as well as leveraging those relationships to implement company strategic business initiatives where appropriate. The Customer advisor should know their customer’s business at a strategic level and strive to become a trusted advisor in the customer’s eyes. The successful Customer Advisor I will demonstrate a strong bias for action with proven ability to deliver results and earn trust at all organizational levels. You must excel at communicating effectively across diverse stakeholders, from frontline staff to executive leadership, while confidently representing the FPL brand at external customer events and industry forums. This includes the following activities: • Building and maintaining strong relationships with key stakeholders and decision-makers within commercial, industrial, and governmental accounts. • Participates in weekly customer meetings to enhance revenue, grow relationships, and strategically identify opportunities for customer growth. • Execute and deliver strategic customer plans to maximize customer satisfaction and revenue growth. • Collaborate with cross-functional teams to deliver customized energy solutions • Encourage promotion and implementation of FPL programs, products, and services tailored to the specific needs of major customers, helping them achieve sustainability and cost-saving goals. • Represent the company at industry conferences and networking events to enhance visibility, bolster relationships, and identify new business opportunities. • Stay informed about industry trends and regulatory changes to proactively address potential challenges and opportunities for our major accounts. This role demands adaptability in a consistently changing environment, requiring quick pivots to meet evolving customer needs and market conditions. You'll be responsible for managing and maintaining excellence in customer service delivery, executing proactive account management strategies, and driving strategic sales growth within your assigned territory. The ideal candidate will seamlessly balance relationship management with business development, ensuring both customer satisfaction and revenue objectives are consistently achieved. Your ability to build trust through reliable execution and strategic thinking will be essential to success in this dynamic customer-facing position. **Job Overview** Employees in this role develop and enhance relationships with assigned large commercial/industrial and governmental customers. Individuals ensure customer needs and company interests are properly balanced to ensure that we continue to be the preferred provider of energy. **Job Duties & Responsibilities** + Builds and maintains relationships with large key account customers + Participates in proactive customer visitation + Delivers presentations to internal/external audiences to ensure superior customer service + Handles technical sales for a wide variety of industry segments + Creates and delivers presentations to internal/external audiences + Performs other job-related duties as assigned **Required Qualifications** + High School Grad / GED + Bachelor's or Equivalent Experience + Experience:2+ years **Preferred Qualifications** + Bachelor's Degree NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Clickto learn more. **Employee Group:** Exempt **Employee Type:** Full Time **Job Category:** Customer Service **Organization:** Florida Power & Light Company **Relocation Provided:** Yes, if applicable NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status. NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. NextEra Energy **does not** accept any unsolicited resumes or referrals from **any third-party recruiting firms or agencies** . Please see ourfor more information.