Job Title: Customer Advisor (Electronic After-Sales Service) Job Description We are looking for a Customer Advisor to join our Electronic After-Sales Service team. In this role, you will assist customers following their product purchase, handling tasks such as issuing invoices, processing product returns, and managing damage claims. The position primarily involves inbound customer calls, providing support and solutions to ensure a positive post-purchase experience. **Responsibilities:** + Receive in-bound calls from customers regarding after-sales service.Perform after-sales service tasks to customers. (e.g. issue product invoices, handle product returns when customers are dissatisfied with the products they purchased, replace products for customers in case it’s defective.)Resolve customer complaints and issues, offering appropriate solutions in a timely and efficient manner. **Preferred Qualification:** + Multitasking skills **Required Qualification:** + Thai national + Highschool diploma + Fluency in both Thai and English (CEFR B2 above) is required, including reading, writing, and speaking skills. + Work Location: Onsite **Working Shift & Day:** + Shift pattern and day will be provided in advance + Shift starting time from 09:00 to 12:00 + 1 month training + Work day can be any 5 days of the week, weekly off can be any 2 consecutives day of the week (there could be a rare occasion where weekly off is split) **Benefits** + Monthly KPI & Attendance incentives + Medical/Accident Insurance Location: THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706 Language Requirements: English (Required), Thai (Required) Time Type: 2025-02-17 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**