WHO WE ARE Cisco Spaces - a cloud platform that turns buildings into smart spaces, is the fastest growing product in Cisco. We are helping users reimagine their buildings in a hybrid world by making them safer, more inquisitive and sustainable. We have already digitized over 12 billion sq. Ft. of buildings - and guess what, we are only getting started. As Cisco moves towards a more software focused strategy, this is a phenomenal time to work at the intersection of IoT, AI, maps and analytics to ship a product that is shaping the future of smart buildings and hybrid workspaces. And we say, the future is now! WHO YOU ARE Are you passionate about driving customer value through hands-on support, training, and adoption strategies? Join our dynamic and growing team focused on delivering direct customer support, product education, and in-product guidance to maximize customer value We are looking for a customer-focused leader to drive activation, onboarding, and adoption strategies. This role is key to ensuring customers see immediate value from our product, helping them succeed while strengthening retention. What You’ll Do * Build and deliver engaging training programs, including guided onboarding, interactive tutorials, and in-product education. * Lead customer enablement efforts through webinars, workshops, and knowledge base content to improve value. * Improve in-product engagement with digital touchpoints like walkthroughs, tooltips, and contextual help to drive self-service adoption. * Build and scale self-service support channels, ensuring customers have access to key product updates, methodologies, and troubleshooting resources. * Use customer data and insights to identify adoption gaps and proactively address challenges. * Work closely with Product Management and Engineering to develop and refine customer education programs. * Lead automated customer communications, using tools like HubSpot and in-product messaging to deliver timely, relevant, and helpful content. * Measure and improve customer engagement, tracking success metrics like adoption rates and product retention. Minimum Requirements * 2-3 years of experience in email communications, workflow management, or automation tools. * Experience in customer training, adoption, or support within a SaaS or tech environment. * Background in training development, instructional design, or digital adoption strategies. * Familiarity with digital adoption tools like Pendo, WalkMe, or similar platforms. * Ability to analyze customer usage data and drive meaningful improvements. * Strong communication and teamwork skills. * Ability to thrive in a fast paced environment and enjoy building new programs. * Excellent writing and editing skills, with the ability to simplify sophisticated topics. * Analytical approach, with experience using data to drive decisions. Ready to make an impact? Apply today! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.