Customer Acquisition Manager, Small Business Fields Sales
Google
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
_The application window will be open until at least_ **_July 18, 2025_** _. This opportunity will remain online based on business needs which may be before or after the specified date._
**Area Description**
This leader will support the Austin and San Antonio markets, and manage a team working to drive penetration rates within the commercial space in our Central Texas markets.
**Role Description (and additional job description)**
As a SMB Customer Acquisition Manager (CAM), you will help develop and manage the day-to-day execution of the market-level strategy for the Small- and Medium-sized Business (SMB) sales channel. You will be charged with leading a team to drive toward the achievement of sales goals required for customer growth. You will also work cross-functionally with local teams to support customer satisfaction efforts and ensure field escalations are resolved in a timely manner.
**In this role, you’ll:**
+ Develop data-driven tactical plans for the execution of the local Small- and Medium-sized Business (SMB) strategy.
+ Manage through SMB Leads the hiring, onboarding, and day-to-day operations of our local Sales team, including daily/weekly meetings, training, reporting, and field coaching.
+ Ensure that reps are receiving an equitable amount of inventory and new release is assigned out equality and worked promptly.
+ Work with local sales support coordinator to manage local field escalations for all assigned channels and ensure they are resolved within service-level agreement goals.
+ Gather local market insights and create sales reports for the dissemination of relevant field sales information to the local head of sales and other local/regional leaders.
**At a minimum we'd like you to have:**
+ Bachelor's degree or equivalent practical experience.
+ 3 years of experience working in sales management or operations.
+ Experience using data analytics tools (e.g., Google Sheets or spreadsheet software), Salesforce, or a Customer Relationship Management (CRM) tool to measure sales performance or operational challenges.
+ Experience managing projects and reporting to executive-level stakeholders.
**It's preferred if you have:**
+ Experience building and motivating direct Sales teams, SMB sales, and/or managing Sales Vendor teams in the Telecom Industry.
+ Experience managing diverse extended workforce teams to achieve business goals.
+ Ability to recruit, manage, and retain a sales team with demonstrated goal attainment.
+ Ability to manage daily operations, projects, and tasks to completion with limited supervision.
+ Excellent verbal and written communication skills to influence stakeholders, including the executive leadership team, peers, managers, etc.
The US base salary range for this full-time position is between $126,000 - $139,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. (https://careers.google.com/privacy-policy/) For more information please refer to our Equal Employment Opportunity Policy (https://careers.google.com/eeo/) and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) .
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form (https://docs.google.com/forms/d/e/1FAIpQLSdssMbqAfgzQyXmBStjjc-OOg64CssJRQf5\_yWGEBClZZrkpw/viewform?resourcekey=0-CxawQc0qPzP7wkZuem4M3A) . Our candidate accommodations team will then connect with you to confidentially discuss your options.
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