**Job Title:** Customer Account Advisor Plus **Job Family:** Company Stores **PAY:** **The hourly range for this position is $13.25 to $14.00. This position is also eligible for incentive pay based on performance.** **FLSA Status:** Non Exempt **Job Code:** 176 & 136 **Summary:** The Customer Account Advisor assists the Accounts Department in lease agreement renewal **Duties and Responsibilities:** + The Acquisition and Maintenance of Customers + Protect Company assets + Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone + Act as a customer counselor who resells the benefits of timely lease agreement renewal payments + Assist in setting and achieving daily, weekly and monthly revenue and renewal goals + Document all customer appointments in the store computer system + Maintain updated customer information + Assist with merchandise returns and customer deliveries as directed + Perform responsibilities of the Customer Account Manager when directed + Safely operate company vehicle + Load, secure and protect product in company vehicle + Clean and certify merchandise in the Quality Assurance Center for all items personally returned + Complete and maintain weekly vehicle maintenance sheet and route sheets daily + Assist the Sales Team as needed **Education and Experience:** + High School diploma or equivalent preferred **Required Skills and Competencies:** + Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds + Good communication and interpersonal relationship skills + Strong telephone etiquette + Good organizational skills + Professional groomed appearance + Good driving skills + Ability to work schedule of budgeted hours varying from 8am to 9pm + Satisfactory MVR, D.O.T physical/certification in states that require it, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy