Customer Accounting Specialist 2 Print (https://www.governmentjobs.com/careers/spokanecountywa/jobs/newprint/4984479) Apply  Customer Accounting Specialist 2 Salary $45,364.04 - $63,478.49 Annually Location WA 99260, WA Job Type Regular Job Number 25-00144 Department Public Works (formerly Environmental Services) Opening Date 07/16/2025 Closing Date 8/13/2025 4:30 PM Pacific FLSA Non-Exempt + Description + Benefits Job Summary This recruitment will be used to fill up to two (2) positions working 40 hours per week. This position performs journey level work assignments. The position allocated to this class is responsible for performing a wide variety of administrative, financial, and accounting functions related to customer accounts, billing, payments, and payroll in the Utilities Division. The work may include solving complex problems or billing discrepancies. Work processes include sewer billing and payments; General Facilities Charges; Capital Facilities Rates; Aquifer Protection Area billing; establishing new accounts; researching and processing segregations and aggregations; maintaining billing databases; processing vouchers; processing personnel time cards, payroll, and leave balances. Examples of Duties + Enters time cards for the Utilities Division, coordinates payroll processing, prepares payroll reports, matches leave requests to time cards, prepares leave balance reports, resolves discrepancies, and provides information for audits. + Prepares and processes payment documents (vouchers) and purchase orders. + Maintains a petty cash account, keeps records and balances in accordance with auditor policies and practices. + Maintains accounts and records for printing and mailing of bills. Works cooperatively with other staff and departments to obtain information necessary for billing. + Processes sewer customer payments on a daily basis, resolves payment problems, prints reports, maintains records of adjustments and reconciles daily ledger, determines refunds, and resolves customer account problems. + Researches questions regarding site, parcel number, legal description, subdivision, lot, and block information in regards to legal ownership, delinquent accounts, and recorded liens using computer database systems, parcel and sewer maps, legal documents, permits, and other paper records. + Monitors accounts, identifies delinquencies, sends out lien warning letters, and coordinates payment arrangements with owners/taxpayers/tenants for past due accounts prior to filing a lien against the property. + Reviews payments on liens and prepares and processes paperwork to release liens. + Provides research and analysis to diagnose and resolve problems on billing accounts, and to update billing account information. + Obtains data, including historical water consumption records and computes appropriate billing amounts. + Establishes new accounts to be billed, including research on ownership, legal descriptions, and basis for establishing fees and charges to new billing accounts. Establishes Aquifer Protection Area Fees, Capital Facilities Charges, General Facilities Charges, and Sewer Service Charges and initiates fees and charges on customer accounts. + Prepares, prints, and circulates reports on accounts, to other staff and departments. + Reviews Aquifer Protection Area Fees and commercial account Sewer Service Charges annually for changes to the basis, and revise fees and charges, as appropriate. + Certifies annual Aquifer Protection Area Fees to the Treasurer’s office for placement on tax statements. + Researches and processes segregations and aggregations of tax parcels, as necessary to revise existing billing accounts, or establish new billing accounts. + Communicates with customers regarding questions, complaints, or requests regarding customer accounts or billing. Explains customer rate schedules to customers. Researches account history and provide answers to questions. Resolves customer billing problems or errors, as appropriate. + Answers phones and greets visitors; screens calls, directs calls to appropriate parties; refers callers or visitors to the correct destination; takes messages and/or provides routine information regarding the office function. + Opens, sorts, date stamps and distributes incoming mail; prepares outgoing mail. + Gathers, organizes, copies, binds, and prepares documents, files and informational packets. + Processes routine drafts, proofreads, edits or performs data entry for a variety of documents such as correspondence, agendas, schedules and forms. + Maintains databases such as address lists, inventory check-out records and/or visitor records. + Sorts, files, and tabulates various documents, records, maps, microfilm, etc.; and prepares new files or categories within established filing systems; enters and retrieves data using electronic files; removes and logs materials; maintains status and file reports. + Scans documents and images into the computer system; identifies key informational items and indexes for document recall. + Cross checks and tabulates standard information; checks incoming forms and documents for required information; extracts and compiles statistical data; assembles reports. + Runs office errands such as picking up mail and reports and distributing files. + Assists others by providing work guidance or direction. + Performs other related duties, as required. Minimum Requirements + High School Diploma or equivalent. + Seven (7) years of accounting related work experience. + Successful completion of an AA degree in Accounting or equivalent accounting related course work for up to one half of the required work experience. + NOTE: Positions allocated to this classification must successfully pass an appropriate background check and are required to be bondable. Selection Factors + Knowledge of customer service techniques and phone etiquette. + Knowledge of administrative support functions and practices. + Knowledge of customer service techniques and phone etiquette. + Knowledge of accounting practices applicable to the position. + Knowledge of operations, functions, codes, policies, procedures, practices, and terminology specific to Utilities Division billing and payments. + Knowledge of legal terminology and descriptions relevant to the position. + Knowledge of basic English composition, spelling, grammar, and other support skills necessary to perform the duties of the position. + Knowledge of certain databases necessary to perform the duties of the position. + Knowledge of principles, methods, practices, and procedures necessary to perform the duties of the position, including basic accounting. + Knowledge of lien procedures. + Knowledge of Auditor’s office recording and Treasurer’s office filing procedures. + Knowledge of County Urban Growth Areas that have sewer, or future areas to be sewered. + Knowledge of billing and payment procedures. + Knowledge of payroll functions and practices. + Knowledge of applicable state and local laws. + Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work direction. + Skilled in establishing and maintaining effective working relationships with those contacted during the course of work, including County leadership, department officials, employees, regulatory agencies and the public. + Skilled in answering phones and greeting visitors. + Skilled in applying customer service techniques. + Skilled in performing mathematical calculations. + Skilled in using office equipment such as phones, copiers, calculators and fax machines. + Skilled in using computer and related software applications. + Skilled in advanced word processing. + Ability to operate standard office machines and equipment, including database, word processing, and spreadsheet programs. + Ability to perform specialized administrative, financial, and accounting type work involving independent judgment. + Ability to add, subtract, multiply, divide, and apply mathematical formulas. + Ability to explain billing structure, rates, bills, payments, and computations effectively in writing and verbally. + Ability to maintain complex records and files, and to prepare technical, legal or statistical reports. + Ability to perform mathematical calculations with speed and accuracy. + Ability to resolve problems, use discretion, and make rational independent judgments. + Ability to work independently, with minimal supervision. + Ability to follow written or oral instructions in a responsible and efficient manner. SPOKANE COUNTY Employee Benefits Summary The following is a brief list of benefits available to Spokane County regular employees. Complete information is available from Human Resources Department. This information is subject to change. PAID TIME OFF Spokane County Observed Holidays Up to 10 (ten) paid holidays are observed by Spokane County. PTO Non-represented and a select group of represented employees receive a bank of hours that combine both vacation and sick leave into a paid time off bank. There is no waiting period to use this time and it starts out at almost 2 days per month accrual increasing in accrual rates annually for first 5 years. Vacation For employees with less than five (5) years of continuous service, the accrual rate is 1 day of vacation each month for a total of 12 days per year. After six (6) months, employees are eligible to take accumulated vacation time. (Please note the vacation time accumulation may vary depending on contract language). Sick Leave Sick leave is earned at 1 day per month and can be taken as the days are accumulated. Other Leaves Spokane County provides several other paid leaves such as: bereavement leave, jury duty and military duty leave. INSURANCE BENEFITS Medical Insurance Two plans are currently available: Premera Blue Cross (PPO) and Kaiser Permanente (HMO). Spokane County pays 95% of the premium for full-time employees and 90% of the premiums for spouses and dependents. Premiums are deducted each pay period (pay periods: 15th and last day of the month). 2024 Rates: Premera Employee Only: $38.04 per month Employee & Spouse: $149.52 per month Employee & Family: $209.60 per month Employee & Child(ren): $136.16 per month Kaiser: Employee: $35.92 per month Employee & Spouse: $140.56 per month Employee & Family: $196.06 per month Employee & Child(ren): $128.58 per month Dental Insurance Two plans are currently available: Delta Dental of Washington (PPO) and Willamette Dental (DMO). Spokane County pays 95% of the premium for full-time employees and 90% of the premiums for spouses and dependents. 2024 Rates: Delta Dental Willamette Dental Employee: $5.74 per month Employee: $5.98 per month Family: $11.48 per month Family: $11.96 per month Group Life Insurance The County provides a $25,000 group life insurance policy to employees. The County provides a $10,000 benefit for those represented by 492, 492CS & 492CL. This benefit is paid in full by Spokane County. Long Term Disability Coverage Provides an income protection benefit in the event of a long-term illness or injury at rate of 60% of income up to a maximum of $5,000 per month. Spokane County pays the full premium for this plan. Deputy Sheriff's receive a benefit through their union for disability. RETIREMENT Retirement Plan (401a) Spokane County employees are automatically included in the Washington State Retirement System. Both the employer and the employee contribute to the plan. This retirement plan provides a guaranteed lifetime monthly benefit once vested and eligible for retirement. Additional Retirement Plan Option (457b) Employees may supplement their retirement income and save money on taxes by participating in this optional County program. Roth (after-tax) option is also available through this retirement plan. VOLUNTARY BENEFITS AFLAC Supplemental insurance is optional and is provided by AFLAC to help pay for benefits not covered by major medical insurance. The employee pays 100% of the premium. Travel Assistance Provides additional travel protections anytime you travel more than 100 miles from home. Includes pre-trip information, emergency ticket replacement, and emergency evacuation coverage. This benefit is paid in full by Spokane County. Flexible Spending Plan (FSA) Spokane County sponsors a Section 125 Flexible Spending Account to allow out-of-pocket Medical & Daycare Expenses to be paid with Tax Free Dollars. Premiums are automatically set up pre-tax under the FSA. Voluntary Term Life Insurance Voluntary Term Life Insurance is additional optional life insurance provided through The Standard Insurance. New employees are guaranteed up to $50,000 for self and $20,000 for a spouse with no medical underwriting needed. WORK/LIFE PROGRAMS Employee Assistance Program Employees and their family members are eligible to receive free counseling. There are also benefits relating to financial and legal concerns. Reduced Cost Bus Pass Program Spokane County participates in a program with STA which discounts bus passes to $5 a month. Wellness Programs There are opportunities for nearby exercise programs at reduced cost and education programs around wellness themes including financial well-being, nutrition and stress reduction. Discounts There are local and national discounts available to Spokane County employees. Employer Spokane County Address 824 N Adams Spokane, Washington, 99260 Phone 509-477-5750 Website http://www.spokanecounty.org/employment