Customer Account Manager Company : Safran Helicopter Engines Job field : Customer services and support Location : Singapore , Singapore Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 3 years Professional status : Employees / Staff \# 2025-159435 Apply with one click Any questions ? **Job Description** Job Summary: As an Account Manager, you will steer the short, mid and long term commercial strategies of your overseas clients' portfolio in accordance with the company strategy and 5-year plan. Your primary targets will be: - to increase Safran Helicopter Engines business, sales and market share - to foster the loyalty of your customers, notably through the signature of service contracts - to steer the financial revenue (invoicing, turnover, gross margin, cash) generated through your market - (up to 50% of the activity in the field – overseas, mainly in Asia) To achieve your mission, you will be in daily contact with helicopter operators and you will often need to coordinate with local airframers. Job Description: - Draw the business forecast in your market (on short and middle terms) & follow up on its achievement by managing risks and opportunities rolling 12 months - Lead all commercial negotiations in your market with existing customers & partners - Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, KPI's, etc. - Pilot the cash collection from customers - Participate in continuous monitoring of internal controls where necessary and ensure compliance - Participate to all improvement initiatives with the rest of the department and other company departments - Propose best commercial solution according to situation and customers' needs, in compliance with the contractual agreements and company commercial policies - Draw up commercial offers factoring in the company's commercial policy - Optimize contract margin and ensure profitability - CMI ( additional invoicing, commercial gesture, discount) - Ensure overall Contract execution and contractual deliverables - Provide strong leadership to Customer service team in resolution to all customer related matters and ensure highest quality of service, communication and products is provided to all stakeholders - Build up and manage 12 months sales forecast and ensure sales objectives are being followed - Maintain and develop strong relationship with existing customers - Establish Short/Mid Term strategies to develop new business opportunities with existing customers or partners with customers - Manage commercial gestures and discount with the customer(s) in accordance with Safran HE requirements/Policies - Prepare and organize all customer visits, relay information / complaints / customer requests to relevant stakeholders and update via Safran reporting tool. - Pilot contract renewals and lead all offers and contract reviews - Leader for customer satisfaction through feedbacks and customer surveys Education & Experience: - Bachelor degree or equivalent - 5 years of working experience or more, preferably in the rotorcraft industry or in the aviation industry **Job Requirements** Specific Skills and Knowledge Requirements: - Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required - Strong interpersonal & communication skills - Strong business acumen with good data and analytical skills - Strong negotiation skills - Knowledge in aviation gas turbines (product knowledge), aviation services and MRO industry will be an added advantage - Microsoft Office knowledge is required (Excel, Powerpoint, Word) **Company Information** Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries. **Locate your future workplace** Seletar Aerospace Link, Seletar, Central797565 Singapore Singapore Safran is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.