Date Posted:

2025-07-18

Country:

United States of America

Location:

HCA21: Aerostructures - Chula Vista 850 Lagoon Blvd, Chula Vista, CA, 91910 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

Collins Aerospace, Aerostructures Aftermarket Department is looking to bring on a Customer Account Executive who manages global airline nacelle support needs, responds to customer inquiries, document procedures, collects data, and provides information to customers to resolve concerns. You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities.

This position will be working onsite in Chula Vista
Shift: Monday – Friday, Day-Time Shift – 7:30AM - 4:00 PM

What You Will Do

Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares ordersProvide customer support for navigation and utilization of our global Spares and Technical Service customer portalCommunicate with customers by telephone or electronically to provide information about the organization’s products or services, manage customer accounts, and address customer concerns.Liaison with both Engineering & UTAS MROs to meet customer needsActively manage and negotiate fluctuating credit situations and timely invoice paymentsProvide periodic reports to management and be responsible for leading real-time problem resolution activitiesProcess customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.Provide references to customers in publications materials and secondary sources of informationAct as an active participant in a Continuous Improvement team, for the betterment of the organization's processes and quality to both internal and external customersManage and maintain a record of customer interactions or transactions in the ERP SystemCoordinate with provisioning, shipping, and inventory warehouses to expedite or trace shipments.Understand and be able to effectively communicate engineering changes to both customer Purchasing departments and EngineersPromote products/services to ensure business targets are met.Provide after-sales support for client contracts to ensure customers satisfaction.Perform duties related to overall customer service and account management.Provide support to the sales team with regard to customer concerns and visits.Coordinate with sales reps to identify inside sales opportunities.Maintain knowledge of UTC organization and products to provide the appropriate information and support to customers.Consistently, customer service needs to identify patterns and maintain quality.You could be re-assigned to alternate days/work hours depending on business needsYou will be required to sign up for rotating additional shifts over holidays/weekdays.You could be requested to work alternate shifts (up to 12-hour shift); depending on business needs.

Qualifications You Must Have

Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
 

Qualifications We Prefer

Manufacturing processes experienceAbility to read engineering drawingsExperience with account management, business processes, distribution, high profile customer support, leading teamsMicrosoft Office applications including use of MS Dynamics, Access & PowerPointLeading Kaizen/Continuous Improvement activitiesWorking knowledge of SAP or equivalent business system application experienceEffective communication skills in multiple languages.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us! 

WE ARE REDEFINING AEROSPACE.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.  

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

What We Offer

Some of our competitive benefits package includes: 

Medical, dental, and vision insuranceThree weeks of vacation for newly hired employeesGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy optionTuition reimbursement programStudent Loan Repayment ProgramLife insurance and disability coverageOptional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsOvia Health, fertility, and family planningAdoption Assistance         Autism BenefitEmployee Assistance Plan, including up to 10 free counseling sessionsHealthy You Incentives, wellness rewards programDoctor on Demand, virtual doctor visitsBright Horizons, child and elder care servicesTeladoc Medical Experts, second opinion programAnd more! 

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

Background check and drug screen required (every external new hire in the U.S.)Drug Screen only performed on re-hires who have been gone for more than 1 year
 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

                                                                                                                

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 90,000 USD - 182,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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