**Responsibilities:** + Assist with various requests for information, referring more complex matters to colleagues. + Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary. + Carry out standard customer service activities and handle simple customer inquiries. + Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility. + Enter data into standard branch systems, reviewing and verifying it for accuracy. This includes handling and documenting counter transactions. + Maintain files and records. + Organize own work schedule each day in line with changing priorities. + Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct. + Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. **Knowledge of:** + Compliance, with an eye for situations that could present risk to the firm. **Skills:** + Uses clear and effective verbal communications skills under supervision to express ideas, request actions and formulate plans or policies. + Supports business processes under supervision by applying an understanding and effective use of standard office equipment and standard software packages. + Works under supervision to develop appropriate plans or perform necessary actions based on recommendations and requirements. + Works to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works under close supervision. + Works to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works under close supervision. + Works under supervision to plan, organize, prioritize and oversee activities to efficiently meet business objectives. + Works under supervision to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives. + Works to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works under close supervision. + Works under supervision to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations. + Receives, monitors and deals with allocated customers at an elementary level, working under supervision. + Applies understanding of the business environment and objectives to develop solutions under supervision. + Works under supervision to meet high customer service standards. + Works under supervision to understand and effectively operate all customer management systems. + Works under supervision to perform data analysis for use in reports to help guide decision making. + Works to select, deploy and get the best results from the most appropriate office system. + Works to recognize sales opportunities during service interactions to enhance overall customer service. Typically works under close supervision.