**Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. **Your role and responsibilities** * Expert Knowledge: Provide specialized insights in customer service and service order management. * Application Development: Design, code, test, and debug mainframe applications using COBOL, JCL, DB2, and CICS. * Project Collaboration: Work closely with business analysts and project managers to understand requirements and implement solutions. * Data Security & Compliance: Ensure adherence to financial regulations and data security policies. * Documentation: Assist with project documentation and training materials. * Liaison: Coordinate with support teams to ensure timely issue resolution. * Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements. * Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts. This job can be performed from anywhere in the US. **Required technical and professional expertise** Package: Customer/1 Billing RDBMS: Languages: Tools: IBM DB2, SQL, IMS Cobol Mainframe, JCL/PROC, SYNCSORT, Easytrieve CA7, ESP, UNIX Scripting, Endevor O/S: z/OS Mainframe, Unix Methodologies: Agile Development, Scrum **Preferred technical and professional experience** Concepts: AI Fundamentals, DevOps Basics, Generative AI, Prompt Engineering, Automation Cloud: Microsoft Azure, Basic Cloud Architecture Cobol Mainframe NSYNC, JES, TSO/ISPF, SPUFI, Dumpmaster, Tracemaster, SAR, SDSF, File-Aid, JIRA, Service Now, Remedy, IBM Utilities IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.