Job Title: Customer, Order & Technichal Support Specialist - Night Shift (German/English- speaking) - Medical Equipment - 3000€ Welcome Bonus Job Description **Experience the power of a game-changing career** Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. If you’re looking to grow and be inspired, as a **Customer & Technical Support Specialist** in Porto, Portugal (On-Site), you will be providing customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European markets. **Career growth and personal development** We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of **FREE Learning and Leadership Development programs** designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role** As a Customer & Technical Support Specialist, you will: + Deliver **technical support and troubleshooting** for medical diabetes devices, consumables and accessories. + Manage **order intake and renewals** in compliance with company guidelines. + Assist customers with **product usage and ordering** through multichannel support (calls, email, chat, and SMS). + **Accurately document** all customer contacts in English. + Apply **active listening and empathy** to handle sensitive patients and situations. + Follow defined **procedures and scripts** to ensure regulatory and safety standards. **Your qualifications** Concentrix is a great match if you: + Are fluent, both verbal and written, in **German** + **C1 level in English** . + Can support **more than one market simultaneously** . + Are available to work on **Night Shift** + Have a **strong customer service orientation** with excellent communication skills. + Possess **problem-solving, prioritization, and organizational skills** . + Stay **calm under stress** and adapt quickly to change. + Have the **patience and good temper** to handle disputes and emergencies. + Apply **active listening and empathy** to resolve client issues. + (Bonus) Bring **knowledge or background in healthcare, diabetes devices, or technical support** . **What’s in it for you** In this role, we offer benefits that support your lifestyle: + Competitive salary (base and additional bonuses) + 3000€ Welcome Bonus + Relocation Package if you come from abroad + Central location in Porto, Portugal + Bring-a-friend (referral) bonus opportunities + Full paid training on the company and the project you’ll be working on **Experience the best version of you!** If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over **440k+ game-changers** around the globe call Concentrix their _employer of choice_ . **Concentrix is an equal-opportunity employer** We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. **Eligibility to work** In accordance with Portugal’s law, only applicants who are **legally authorized to work in Portugal** will be considered for this position. Location: PRT Porto - Avenida Sidonio Pais Nº 93 Language Requirements: German (Required) Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**