*Description for Internal Candidates    

Custom Solutions Customer Service Representative Role:

The primary responsibility of this position will be to handle processing of new lines, renewals and endorsements for all Custom Solutions products including Workers Compensation, Custom policies and Group Personal Excess. The Customer Service Representative will partner with our Premier and Custom Solutions Underwriters to provide accurate policies and certificates, incorporate compliance practices, resolve premium discrepancies, and prepare accounts for renewal.  

  Qualifications for Internal Candidates     Skill sets required: Superior client service, organized desk management skills, professional written and verbal communication skills, time management skills, strong analytical and problem-solving skills Ability to maintain an exceptional phone presence even in difficult or complex situations Ability to manage multiple priorities in a fast-paced environment with a focus on quality results Ability to work independently while supporting the department’s goals Bring initiative, creativity and negotiation skills that positively impact business results through strategic thinking and innovative solutions Accepts accountability College degree preferred or relevant client service experience

Competencies:

 

Proven superior customer service skills Accuracy – ability to process requests with minimal errors Excellent written and oral communication skills Excellent time management skills Self-motivated team player that enjoys working in a fast paced environment. The individual must be able to work independently while supporting the department’s team goals Demonstrated strong business acumen and understanding of PRS Business goals Ability to manage multiple priorities and be results oriented Excellent analytical and problem solving skills Accepts accountability and demonstrates good business judgment Strong PC skills including proficiency in Word and Excel

 

  Same Posting Description for Internal and External Candidates