**Position:** Custom Product Advisor **Reports to Title:** Supervisor of Custom Product Advisors **Department/Division:** Customer Excellence **Primary Work Location:** Bloomington, MN/Shakopee, MN **Job Code/Classification** : Non-Exempt **Position Overview** To be a liaison between manufacturing and the customer to improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities. **Essential Functions** (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) + Custom Product support to customers, including fit issues, trouble-shooting, repair issues, product information, and follow-up for multiple current and discontinued product lines + Establish and maintain customer profiles to ensure account-specific standard requests are met; including On Boarding of new customers. + Provide pro-active customer engagement on clinical and non-clinical issues + Provide Regional support to Sales team + Interact with Order Entry, Audio Design, Customer Care, Technical Support, Manufacturing, Engineering, and Sales teams to improve quality of products and customer satisfaction + Monitor customer orders for specific customers as necessary to support Sales efforts + Document necessary customer comments in Navision and Salesforce.com to ensure customer expectation are understood + Perform other duties as requested and / or as needed to fulfill the purpose of the position + Other duties as assigned. **Competencies** (Knowledge and Skills needed for this position.) + Ability to perform audiometric evaluation in the determination of appropriate product selection + Amplification considerations for various audiograms + Knowledge of GNR product features – what are they, how do they work, when are they appropriate and at what level + Assist customers in appropriate patient counseling on realistic expectations + Strong communication skills, ability to troubleshoot and problem solve + Very comfortable with PC operation + Able to shift and cover a multitude of tasks + Team-oriented + Sales-oriented + Phone-Pro + Excellent verbal and written communication skills + Extensive knowledge of hearing instrument fit, form & function + Extensive experience with complete manufacturing process + Knowledge of Navision and Salesforce.com + PC Skills, Microsoft Excel & Word **Desired Qualifications** **Required Education:** + High School Diploma **Preferred Experience:** + 3 years of experience in Customer Care, Technical Support, or Manufacturing working directly with hearing instruments + Knowledge of Navision system and operations personnel and order flow **Other Information** **Direct reports:** None **Indirect reports:** None **Working Environment:** Office, mfg plant **Physical Demands:** Sitting, standing, bending, reaching, etc. **Position Type and Expected Hours of Work:** Full time, Monday-Friday (8:00am - 4:30pm CST), occasional Saturday/OT as needed. **About Us** At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible. **What We Offer** As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including: - Generous Benefits including PTO and Paid Holidays - 401k with Company match - Paid Parental Leave & Transition Back to Work Benefits - Company HSA Contributions - Free Hearing Aids for Family Members **We encourage you to apply** Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well. **We are committed to an inclusive recruitment process** GN ReSound welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. ReSound is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 7,000 employees. **Pay Transparency Notice:** Depending on your work location, the target hourly rate for this position can range from $23.00 - $25.00. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them. **The GN-owned brands that are responsible for bringing these technologies to life:** + Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing) + Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/) + Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/) Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world. If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) . We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!