Explore a new opportunity in Custody Operations Team at J.P.Morgan!

As a Custody Client Facing Senior Associate in the Custody Operations Team, you will act as a single point of contact for client’s in respect of their Trade, Cash and Asset Servicing enquiries. You will play a vital role in the day to day management of the Custody Middle office. Our global clients include: Asset/Fund Managers, Asset Owners, Bank and Broker-Dealers, Hedge Funds and Alternative Investors, Insurance and GSEs (Government Sponsored Enterprise).

Job responsibilities

Provides direct support across a wide variety of products and marketsBuilds strong internal and external working relationships and partnerships with J.P.Morgan clients and operational teams to ensure we provide a best in class service offeringProvides value add client service and operational subject matter expertise for Asset Servicing, Cash, FX and Trade enquiriesPerforms root cause analysis of Asset Servicing such as COAC's (Common Corporate Actions) and Income, Cash, FX and Trade issues / enquiries for internal and external stakeholders and reviews opportunities to encourage them to utilise J.P.Morgan offered products for self-serviceable opportunitiesIdentifies of opportunities to reduce client enquiries, improves client STP (Straight-through processing) rates for cash, FX, Asset Servicing and trade instructions, manual fax reduction / any bespoke client processes

Required qualifications, capabilities, and skills

Previous experience in the client facing roleSelf-motivated, flexible, innovative, adaptable and analyticalExcellent prioritisation, planning, organisational and time management skillsExcellent interpersonal skills, confident at interacting with and communication with internal and external partiesAbility to multitask and work in a fast paced environment essential

Preferred qualifications, capabilities, and skills

Some industry/product knowledge in Trades, Cash or Asset Servicing would be advantageous