**Overview** We are seeking a highly motivated and skilled person to direct and coordinate route operations during for our client in Holland, Michigan. This work is done in compliance with the procedures defined by the client. The Supervisor working is assigned duties involving daily communication and interaction with ABM Supervisors and the client. The Supervisor will primarily be responsible for tracking and reporting the status of the operations, communicating effectively with on-site personnel and the client, and ABM personnel. **Weekend Shift 4-10 Hour days (Friday - Monday) 4pm - 2am.** **Benefit Information:** **2025 Benefits** https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf **Responsibilities:** + Establish and maintain strong client relationships with a positive customer service orientation. + Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved. + Provide leadership and support while being available for emergency and off-hour support. + Collaborate with other team members to optimize service delivery and ensure maximum efficiency. + Plan and assign work schedules to ensure service delivery expectations are achieved. + Ensure timely responses to client-reported emergency. + Monitors radio, telephones and on-road provision of service for quality. + Participates in analysis and review of operating performance. + Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy. + Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients. + Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work. + All other duties, as assigned. **Qualifications:** + High school diploma or equivalent. + Two (2) or more years of Supervisor experience is required. + Two (2) years of Customer Service experience is required. + Excellent verbal and written communication skills. + Strong organizational and problem-solving abilities. + Ability to multitask and work under pressure in a fast-paced environment. + Proficiency in using computers and common software applications is required Same Posting Description for Internal and External Candidates REQNUMBER: 126680 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.