Patient Financial Services Account Specialist.  Patient accounting skills in four or more areas: 1. Customer Service, 2. Insurance, 3. Collections, 4. Billing, 5. Cash Posting and 6. Administrative support.  Responsibilities involve maintaining a high level of emotional intelligence while communicating with customers and staff. Concentration on billing and insurance collections using computer-based applications to provide accelerated accounts receivable recovery.  Improve cash flow and strengthen our financial position.  Performs tasks required to ensure the systematic and timely insurance follow-up and resolution of all accounts in assigned inventory.  Documents all activity in the patient accounting system.  Maintaining compliance with government and contract regulations and working with both internal and external customers.

Provides customer service to internal and external customers to assist in the account resolution. Effectively collect and resolve patient accounts receivable and monitor A/R including aging. Efficiently handle inbound/outbound customer telephone calls. Resolve patient accounts by collecting payments and/or by contractual adjustments by obtaining insurance and/or third-party information. Responsible for checking status and documenting all assigned insurance accounts and submitting claims for billing or rebilling electronic or hard copy. Keep insurance employees updated on specific insurance handling of specific accounts.

 

Requirements

Requires a minimum of two to three years of billing/ insurance collections Customer services Ability to learn new programs and systems Strong oral and written communications skills Self-directed and capable of working with minimal supervision Ability to work well with others Dependable in both production and attendance Professional manner and appearance Knowledge of claims review Cash posting