Job purpose: The customer relations expert will be responsible for managing all activities specific to the administrative office, Front Office, prioritizing the provision of exceptional customer service. It will be the interface between the administrative office, Back Office, and customers. It will support all ESS business group lines and will also work in cooperation with other internal functions (eg Sales, Collection, Disputes, Project management, Logistics, Finance, Tax, Treasury, etc.). This role is vital in the Central Working Point and is essential to the success of delivering the highest standards of customer service Roles and responsibilities SPECIFIC responsibilities - main activities: • Accounts successfully, in a timely manner, and ensures the maintenance during the life cycle of all orders / contracts / projects in systems; • Prompt and correct issuance of invoices • Provides support to the OTC teams and represents the additional interface with internal clients but also with external ones when necessary; • Works as part of the team, involved in processes, from one end to the other, and contributes to the team's results; • Works closely with all relevant departments, including sales, procurement, supply and operations departments, to ensure process standardization, efficiency and effectiveness; • Contributes to the successful integration of each new employee / member of the region through specific training and assistance • Respecting internal objectives; alignment within the guidelines of global policies and processes. • Meet the goals of the department / team and the behavioral goals of Honeywell. • Supports the manager with ad-hoc tasks. • Carrying out RCA to avoid the recurrence of an incident and the closure of any corrective action (RCCA) • To develop and maintain effective collaborative relationships with our partners, including end users, project managers, engineers and members of the organization's management, to solve problems whenever necessary. • Organize monthly meetings with business partners to discuss compliance issues and provide an up-to-date operational process • To periodically analyze the operational activity of the clients and based on this analysis, to find new ways to optimize the operational process • To analyze the operational activity in order to provide support in defining the requirements and objectives of the commercial departments • Is responsible for testing new improvements to applications and systems before implementation; To provide assistance in the development and implementation of the working practices of the operational center of excellence, including technical solutions • To organize training sessions for the operations center and for the commercial departments. Participate and coordinate training sessions between organizations, if necessary • To be the contact person in the team for system or procedure problems. He is responsible for reporting problems in SAP, SFDC and Siebel applications and is the pointof contact with the dedicated team. • Is responsible for the complex analysis of errors in case of non-fulfillment of performance indicators, using specific methods (RCA / Corrective action) and with the implementation of an action plan to avoid their recurrence • To understand and act according to the quality management procedures, these being in close connection with the standard operational procedures • To ensure that the operational activity is done according to the globally agreed process and in accordance with the global quality standards and with ISO 9001 • To offer support to colleagues from other fields of activity during vacations and medical leave • To carry out his activity, in accordance with his preparation and training, as well as with the work instructions corresponding to the job, so as not to expose to the danger of injury or occupational disease both his own person and other persons during the work process; • To prevent / minimize environmental pollution; • To use machinery, equipment, tools, hazardous substances, transport equipment and other means of production correctly • To use the personal protective equipment provided correctly • Not to intervene in the decommissioning, modification, change or arbitrary removal of their own safety devices, in particular of machines, apparatus, tools, technical installations and buildings, and to use these devices correctly • In case of fire, notify the direct manager, the intervention team, firefighters and take the necessary measures to extinguish, if necessary • Immediately communicate to the employer any work situation about which they have good reason to consider it a danger to the safety and health of workers, as well as any deficiencies in the protection systems • To inform the manager of the workplace and / or the employer of the accidents suffered by his / her own person • To participate in SSM trainings, and to perform the related medical examinations • To cooperate, as long as necessary, with the employer and / or designated workers, to enable the employer to ensure that the working environment and working conditions are safe and without risks to safety and health in his field of activity • In case of a fire / accidental spill / work accident, notify the direct manager, the intervention team, the firefighters / rescue and actively participate according to the specific responsibilities of the intervention plans or the direction of the emergency team • The duties and responsibilities of workers in the field of safety and health at work and emergency situations - in confirmation with Annex A/B Education/Qualifications • Bachelor studies Experience: • Preferably at least 2 years of experience in the Customer Relations environment and proof of offering exceptional services to customers • Preferably a bachelor's degree • Experience working in a team multidisciplinary • Operational experience and a good understanding of operational activity to inspire the One-Honeywell approach Professional skills and knowledge • Strong knowledge of how Honeywell works • Understand the business environment and market share of the company • Understand how different functions in the organization interact • Knows and understands the values of Honeywell • Knows the main objectives of the commercial activity • Understand the importance of health and safety at work • Advanced knowledge of SFDC application • Advanced knowledge of ERP application (SAP) • Good knowledge of Microsoft Office applications Other skills and knowledge • Ability to focus on providing quality customer service while working under pressure • Ability to interact with various clients from different countries • Practical approach • Demonstrate the ability to understand and prioritize customer requirements • Ability to create interpersonal relationships • Efficient communication at all levels • Ability to analyze, solve and decide according to the situation presented. To adapt easily to change and to have a proactive attitude Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.