Join a team recognized for leadership, innovation and diversity

The customer relations expert will be responsible for managing all activities specific to the administrative office, Front Office, prioritizing the provision of exceptional customer service. It will be the interface between the administrative office, Back Office, and customers. It will support all ESS business group lines and will also work in cooperation with other internal functions (eg Sales, Collection, Disputes, Project management, Logistics, Finance, Tax, Treasury, etc.). This role is vital in the Central Working Point and is essential to the success of delivering the highest standards of customer service

KEY RESPONSIBILITIES

Accounts successfully, in a timely manner, and ensures the maintenance during the life cycle of all orders / contracts / projects in systemsPrompt and correct issuance of invoicesProvides support to the OTC teams and represents the additional interface with internal clients but also with external ones when necessaryWorks as part of the team, involved in processes, from one end to the other, and contributes to the team's resultsWorks closely with all relevant departments, including sales, procurement, supply and operations departments, to ensure process standardization, efficiency and effectiveness

#LI-Hybrid

YOU MUST HAVE

At least 2 years of experience in the Customer Relations environment and proof of offering exceptional services to customersBachelor's degreeEnglish proficientExperience working in a team multidisciplinaryOperational experience and a good understanding of operational activity to inspire the One-Honeywell approachAdvanced knowledge of SFDC applicationAdvanced knowledge of ERP application (SAP)Good knowledge of Microsoft Office applications

WE VALUE

Ability to focus on providing quality customer service while working under pressureAbility to interact with various clients from different countriesPractical approachDemonstrate the ability to understand and prioritize customer requirementsAbility to create interpersonal relationshipsEfficient communication at all levelsAdditional InformationJOB ID: HRD262755Category: Customer ExperienceLocation: Av. Santa Fe No 94,Torre \"A\" piso 1,Mexico City,CIUDAD DE MEXICO,01210,MexicoNonexemptGlobal (ALL)