Overview We are looking for a seasoned SaaS Platform Lead & Operations Expert to lead the operational oversight, stakeholder engagement, and business alignment of our enterprise data and observability platform. This role is pivotal in bridging the gap between DataOps execution and business expectations by enabling transparent communication, proactive issue identification, and operational excellence across complex data ecosystems. The ideal candidate will not only bring deep technical expertise in platform and data operations but also possess the ability to confidently face business stakeholders, articulate evolving requirements, highlight delivery bottlenecks, and drive actionable insights. You will work closely with DataOps Leads, Platform Engineering teams, and business users to ensure critical workloads are monitored, escalations are addressed swiftly, and delivery timelines are clearly communicated and managed. Responsibilities Act as the SaaS Platform Lead, accountable for the overall stability, reliability, and performance of the platform. Serve as the Operations Point-of-Contact for DataOps Leads—regularly joining scrum calls, capturing key requirements, surfacing challenges, and identifying gaps in delivery. Work closely with business stakeholders to elicit, understand, and clearly articulate requirements, priorities, and business impacts. Maintain a catalog of critical jobs and pipelines, including dependencies, SLAs, and escalation protocols. Identify and escalate bottlenecks in delivery and work with cross-functional teams to drive mitigation plans and timeline transparency. Onboard high-impact jobs and workflows into the observability platform to ensure complete visibility and monitoring. Facilitate bi-directional communication between engineering teams and business users—translating complex technical insights into actionable and understandable business updates. Build and maintain executive-level dashboards, presentations, and status updates that summarize platform health, issue resolution progress, and business value delivered. Drive continuous improvement in operational processes, platform self-service capabilities, and monitoring coverage. Proactively lead discussions around platform KPIs, error trends, and delivery performance with key stakeholders. Compensation & Benefits: The expected compensation range for this position is between $89,000 - $149,000. Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process. Bonus based on performance and eligibility target payout is 10% of annual salary paid out annually. Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement. In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan. Qualifications 10+ years of experience in SaaS platforms, data operations, data engineering, or related technology leadership roles. Understanding of enterprise data workflows, orchestration tools (e.g., Control-M, Azure Data Factory, Databricks), and operational dependencies is optional Experience working in Agile environments, including participation in scrum ceremonies and backlog prioritization. Proven ability to communicate effectively with business leaders, understand their priorities, and translate them into actionable plans. Exceptional stakeholder management and collaboration skills, with a focus on building trust and alignment across business and technical teams. Strong verbal and written communication, with the ability to develop high-quality executive presentations and communicate delivery status, risks, and metrics. Familiarity with observability and monitoring tools such as Grafana, Azure Monitor, Datadog, or similar platforms. Experience working in fast-paced, matrixed organizations with dynamic priorities and high visibility. Demonstrated problem-solving skills with a proactive and analytical mindset. A passion for operational excellence, continuous improvement, and customer satisfaction. EEO Statement Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy. Please view our Pay Transparency Statement