Overview PepsiCo is a global food and beverage leader operating in more than 200 countries and territories with a product portfolio that includes 22 world-famous, billion-dollar brands. From Gatorade to Quaker, Pepsi to Lay’s, we make hundreds of enjoyable foods and beverages that are loved throughout the world. Guiding PepsiCo is our vision to be the global leader in convenient foods and beverages by Winning with Purpose. “Winning with Purpose” reflects our ambition to win sustainably in the marketplace and embed purpose into all aspects of the business. Our employees drive our culture. No two days are the same; we’re dynamic and full of passionate teams embracing new ideas through our collaborative spirit. At PepsiCo, what makes you unique, makes us better! Responsibilities • Provides full-cycle technical support of IT equipment (as a smart hands): acceptance from the supplier, commissioning, delivery to users, repair thru authorized service centers, utilization. • Responsible/Coordinates/improvement/ end user experience/works • Reperesents of IT Operations on a site (Office, WH, ), manages specific Field Service operations (i.e. troubleshouting, support, reporting, customer satisfaction, major incident resolution, digital signage), and providing any support for digital workplace. • Installation / dismantling of servers & network equipment (smart hands), interaction with service providers for server infrastructure & network equipment maintenance. Responsibility over the local computer and server room • Printing service support – consumables control and their timely order in accordance with the Company's procedures, their installation into equipment and maintenance and repair of printers and MFPs. Interaction with service providers for print outsourcing services (where applicable). • Vendors and financial document flow based on inputs from Service Owners / IT Ops Leadership; partners with Finance & POC where needed to issue POs, reconciles invoices, and highlights financial gaps. • Initiates OS and equipment refreshes per approved cycles. • Perform stocktaking activities, coordinate overall IT asset accounting (equipment receipt, issuing, internal transfer, disposals, utilization, etc.) • Deploys local projects in collaboration with delivery team (acting as local Project coordinator) as a smart hands in Network & Compute area and EUC (i.e. TLM). • Assists with deployment of end-user IT Training programs \ Onboarding Programs. Support the different functions which have a link with IT • Resolves IT incidents and support requests from users regarding desktops, laptops, printers, smartphones, displays and other peripheral equipment, local wire and wireless network, wide area networks, Internet and Intranet services ; troubleshoots, diagnoses and resolves first and second level hardware, software (O365, Onedrive, SCCM, Zoom, Teams,…) and network connectivity problems; escalates more complex problems to Third Line Support including Delivery Team, Application Team and/or vendors for resolution in a timely manner and according to agreed standards and procedures • All activities tracked within myITServices during support request and resolution, maintains and distributes user request forms , training manuals and documentation. • Smartphones purchase with mobile phone provider tools , phones provisioning • VIP Support • Security compliance - GNAC Support as second level support ,manage airwatch on PI devices , support MLA and Adaptive authentications and myidm platform on daily basis. • Manages user access through myidM • Support business owned IT equipment. (badge system, security system,…) Qualifications • BSc degree, IT preferable • Intermediate Level English (communication skills) mandatory • Certification in ITIL Foundations preferred • At least 2 years experience of working within an IT Technology\Operations ITIL- aligned Organisation, preferably in a support role • Good understanding of IT infrastructure, End User Computing, PC, Security Tools, Compute, Network infrastructure • Be a result-driven, communicative person • Strong teamwork, customer oriented • Supplier management experience (Basic level) • Establish and maintain highly effective customer-focused working relationships with end-users, other Information Systems staff, vendors, … • Effectively prioritize and execute tasks in a high-pressure environment • Follow and apply standard Pepsico processes • Process orientated mindset - experience with ServiceNow, toolset (or similar) is an asset. • Strong analytical skills • Extensive knowledge of end user productivity, WIFI, hardware, printing, MDM tools, network basics. • Ability to translate and present complex technical information/solutions into end-user language • Experience working within an international organization • Team player