CSSC Manager DBS Job Description **Join Grundfos as CSSC Manager, DBS** **Location:** Bjerringbro, Denmark **Reports to:** Head of DBS Western Europe CSSC Are you a passionate leader with a strong background in customer service and operations? Do you thrive in dynamic environments and enjoy driving team development and customer satisfaction? Grundfos is looking for a **CSSC Manager** to lead our Customer Sales & Support Center (CSSC) in Bjerringbro, Denmark. **Your Impact** As CSSC Manager, you will: + Lead and develop a high-performing team, fostering a culture of continuous improvement and customer-centricity. + Ensure exceptional service delivery aligned with strategic goals and customer expectations. + Collaborate closely with sales leadership and the Regional Head of CSSC to align services with market needs. + Champion Grundfos values and drive achievement of key performance indicators (KPIs). **Key Responsibilities** **Customer Satisfaction** + Drive ECSS objectives and meet aggressive SLAs. + Promote customer advocacy and resolve inquiries and complaints effectively. + Collaborate cross-functionally with sales, logistics, production, and more. + Innovate new ways to enhance customer experience. **Employee Engagement & Leadership** + Foster a positive work environment and drive EMS targets. + Mentor and develop team members, encouraging collaboration and growth. + Lead hiring, performance management, and team development initiatives. **Strategic & Operational Excellence** + Support strategic goals of CSSC and business segments. + Lead key projects including integrations, process improvements, and KPI initiatives. + Stay ahead of industry trends and apply best practices. **What We’re Looking For** + Bachelor’s degree in business, engineering, or equivalent experience (Master’s preferred). + 5+ years in customer service, engineering, or operations with proven leadership success. + Experience in B2B customer relations within manufacturing or production industries. + Strong communication, leadership, and change management skills. + Proficiency in MS Office, budgeting, forecasting, and report writing. + Analytical mindset with excellent decision-making and problem-solving abilities. **What’s In It for You?** At Grundfos, we support your growth and well-being with: + Continuous learning through the Grundfos Academy. + Flexible working hours and up to 3 days of paid volunteer leave. + Annual bonuses, health insurance, parental support, and well-being programs. + A modern, inclusive workplace with employee-led forums and a strong values-driven culture. **Want to Learn More?** For questions, reach out to **Tracy Bleser** , Head of DBS Western Europe CSSC, at +441525775294. **Ready to Apply?** If this role excites you, click **“Apply”** and send us your resume. We look forward to hearing from you! Information at a Glance **Job details** Workplace: Hybrid (office and home-working) Job Location: Bjerringbro, Midtjylland, Denmark Contract Type: Full-Time Employment Type: Regular