CSS Manager I, Customer Relationship Manager, Americas **Date:** Jun 26, 2025 **Location:** Painted Post, NY, US, 14870Charlotte, NC, US, 28216 **Company:** Corning Requisition Number: 68806 **The company built on breakthroughs. ​ ** **Join us.​ ** Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   Come break through with us.  Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: + Trusted products that accelerate drug discovery, development, and delivery to save lives + Damage-resistant cover glass to enhance the devices that keep us connected + Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light + Precision glass for advanced displays to deliver richer experiences + Auto glass and ceramics to drive cleaner, safer, and smarter transportation **Scope of Position:** Leads in a primary role for supporting the development and expansion of CSS customer base –liaison between CSS and customers to strengthen and develop relationships; providing new and innovative products, services, and solutions for our current as well as potential customers to create more value for Corning. Works cross-functionally with all CSS teams and Finance Leaders to understand CSS’s and the Function’s strategic objectives and develops an approach that complements these objectives. Plays a key role in development and support of CSS branding; develops communication plan and material to enhance/maintain CSS brand. Works cross-functionally with all CSS teams to ensure consistency in CSS communications and brand usage. **Primary Responsibilities:** + Develop understanding and knowledge of each of Corning’s MAPs: end-to-end processes, strategic priorities, key challenges and pain-points, business opportunities for growth. + Partners with Operations, Process & Strategy (PSO), and Solutions & Transformation teams to understand and support their strategic initiatives. + Partners with the Regional Leaders and Stream Managers to understand their business models, approaches, and advocate on behalf of Customer’s needs. + Develop plans to implement customer solutions relating to new or existing improved products, processes, or services. + Identifies customers’ challenges and needs, and provides creative, innovative, simple, ingenious solutions. + Build internal customer service awareness and provide customer service coaching and training to employees. + Leads and builds local Employer Branding strategy; including engagement with organizations that can help us achieve/maintain the desired presence in the local market. + Develop and maintain a strong collaboration with Corporate Communication and HR departments in Employer Branding related activities such as job fairs, university relations. + Provide leadership support for Employee Experience activities and other programs intended to strengthen CSS’s brand with our team members. This will include our social media strategy as a complement to our Employee Experience strategy. + Develop the agenda and facilitate the Centers’ staff communications meeting, partnering with the Centers’ Leadership Teams + Accountable and responsible for the maintenance of CSS Digital Channel strategy and assets – BlueLine, Intranet page + Leads the development of CSS brand assets – visual imagery, vision & mission statements, style guides etc. + Contributes and supports CSS marketing efforts in positioning of CSS as a world-class process-oriented solutions provider. **Required Experience and Skills:** + Bachelor's Degree + Advanced analytical skills + Project Management experience and Six Sigma knowledge + Consultant and Marketing experience + Proficiency in English + Excellent communication skills, with an emphasis on effective listening skills + Ability to effectively interact with both internal and external customers + Strong presentation skills + Demonstrated ability to remain flexible while responding to quickly changing priorities + Ability to show initiative (self-starter), work independently on projects and issues that arise + Strong interpersonal skills + Advocacy skills – willingness to drive timely resolution of customer issues; be a customer advocate + Excellent problem-solving skills + Organization agility – ability to work with all levels of an organization + Ability to balance the risk and reward opportunities to think beyond the present. + Avoids simultaneously over-valuing facts and under-valuing solutions + Questions/challenges the current state, where appropriate, and drive change to current solutions and processes **Desired Experience and Skills:** + Able to work effectively under pressure + Effective prioritization skills + Accounting/Finance knowledge + Coaching, mentoring, and teaching skills + GBS/SSO experience **Travel requirements:** + Domestic Travel to meet colleagues and customers **This position does not support immigration sponsorship.** The range for this position is $63,034.00 - $86,672.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO. **A job that shapes a life. ** **Corning offers you the total package. **  Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one + As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career. We also offer a 401(k) savings plan with company matching contributions.  + Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs. + Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.     + Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors.  We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at. **Nearest Major Market:** Corning