CSR VIE Ability
Cincinnati Assn for the Blind and Visually Impaired
CSR VIE Ability
Job Details
Remote Type
Fully Remote
Position Type
Full Time
Education Level
High School
Salary Range
$17.00 - $18.50 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Retail
Description
VIE Ability CSR
CABVI (Cincinnati Association for the Blind and Visually Impaired) is currently seeking a full-timeVIE Ability CSR to provide support for one of our social enterprises,VIE Ability, which fulfills, prepares, and delivers office supplies and other orders for Vie-Ability creating employment opportunities for people who have vision loss. This position reports to the VIE Ability Customer Experience Manager. The principal responsibilities for this position include:
Job Summary:
Duties/Responsibilities:
· Responds to inbound/outbound calls with the highest standards of professionalism and customer service.
· Fulfills customer order requests, research and resolves customer problems.
· Escalates issues up resolution chain when appropriate.
· Communicates responsibilities between counterparts.
· Consistently and accurately maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
· Maintains strict confidentiality of sensitive customer and company information.
· Promotes a positive team environment.
· Contributes to the overall efficiency and effectiveness of the department by performing other tasks, duties and responsibilities as assigned.
Qualifications
Education and Experience:
· Associate degree in a related field and/or minimum of 3 years of experience in a Customer Service or Contact Center/Call Center environment preferred.
Required Skills/Abilities:
· Proficiency with Microsoft Office software (Word, Excel, and Outlook).
· Excellent interpersonal skills that include active listening and prompt response.
· Strong attention to detail and organizational skills.
· Ability to work independently.
· Ability to spend extended periods of time at a workstation while using a headset, telephone, and computer.
· Proficiency with screen-magnification software, if needed.
CABVI is an EEO M/F/Disabled/Veteran employer. CABVI is a Drug-Free Workplace.
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