Description

1st shift CSR in Aurora!

9 AM – 5:30 PM M-F Pay Rate: $22.50

DUTIES AND RESPONSIBILITIES: The Customer Service Representative performs to the following tasks: Control and authority over all aspects of inventory and order management Handle all crisis resolutions Manage inventory control and quality assurance for customer products Direct control over traffic, IT and operational processes that affect a positive outcome in the area of customer service  Provide timely feedback to customers regarding service failures or any other concerns  Exercise discretion in inventory situations to ensure orders are shipped complete Directs workflow of orders to Traffic and Operations Departments for timely shipment Address all customer issues and ensure effective and long-term problem resolution  Make decisions and dictate to Operations what priorities are and flow of work to be accomplished  Other duties as assigned.

This position includes the opportunity to enroll in Medical, Dental, Vision, Term Life, and Short-Term Disability benefits, as well as a Retirement Plan. All Illinois talent are also entitled to accrue and use paid time off. Additional benefits information can be found here: https://www.prologistix.com/employees/benefits/

 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

Excellent customer service skills • Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions • Ability to calculate figures and amounts • Ability to interpret technical documents • Excellent verbal, written, and interpersonal communication skills • Ability to organize and manage multiple priorities • Ability to work in a team environment • Good computer skills (Microsoft Office operations) 

 

Warehouse Office experience a must (no call center or retail candidates)

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