Purpose

Order Administrator is the order booking gatekeeper. S/he ensures that the Sales-to-Operations handover has been performed according to the FL policy, verifies completeness and quality of order information and books agreed jobs and contracts to KONE systems so they are considered as Order Received (OR). Order Admin role cannot be combined with a Sales Admin role and has to report to Operations, Finance or Customer Solutions Engineering.

In larger units, teams consisting of Order Administrators might have an Order Admin Team Leader. In addition to the above, Team Leader lead, coordinate, evaluate and develop a team of professionals so that the organization has access to the material and inputs it needs to operate, and so that all the order booking tasks are handled consistently and on time. 

If the Order Administrators and Project Administrators are part of the same team, there might be a Team Leader that leads both teams. 

Responsibilities and key activities

Order Management

Accountable for correct and timely booking of received orders

Responsible for verifying that the Sales-to-Operations handover has been performed as defined in the FL policies prior to booking the order, including needed pre-booking reviews

Validates the project categorization

Ensures that other order booking absolutes have been met and quality of required deliverables is adequate for order booking

Responsible for the order registration when KTOC is not used.

Completes the order with relevant additional details and updates order data to SAP

Ensures the consistency and quality of planned revenue and cost plan before order booking

Responsible for the correct configuration of the agreed billing plans under agreed conditions

Verifies planned CMII value

Verifies and completes customer parties and other order data 

Verifies and completes all role assignments

Verifies planned installation hours, as well as correct and realistic high-level scheduling.

Triggers specific contract requirements for bank guarantees

Performs Order Booking tasks

Provides Order Booking information to Operations

Team Leaders oversee the work of his/her team members and contributes to the Delivery organization’s success in an effective and consistent way and according to established guidelines and budgets.

Professional requirements

Knowledge of contractual administration and building industry business practices

English Language: able to understand professional documents and communicate about own professional area

IT literacy

SAP sales order management

KONE delivery process application, standards, tools and working procedures / instructions 

KW Cost structure and KW cost planning principles understanding

Experience in inter-office and inter-department communications

KONE Code of Conduct

Other applicable KONE processes as required 

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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