Job Requisition ID #

25WD89091

Position Overview

The Manager, Customer Success will play a pivotal role in ensuring our customers achieve their desired outcomes while utilizing our products and services. This position requires a strategic leader who can mentor and guide a team of Customer Success Advisors in India, driving customer satisfaction, growth and retention through best practices and continuous improvement.

This role demands a proactive individual who can drive our customer success initiatives forward in India, ensuring that our customers receive the highest level of service and support. If you are a leader with a passion for customer success and a track record of mentoring and guiding teams, we encourage you to apply.

Responsibilities 

Hire, manage, mentor, coach, and develop a team of Customer Success Advisors in India

Guide the team as they engage directly with customers through customer nurturing & planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers

Partner with leaders of Sales, Renewals, Technical Sales, the Channel Partner ecosystem, Technical Support, Client Services, and others to drive customer success motions and impact customer value, risk mitigation, activation, usage and growth

Build and refine reporting processes as part of continuous improvement efforts

Ensure CRM tools and Autodesk methodologies are leveraged to process and track onboarding and adoption 

Be the voice and advocate for Scaled CS in India Leadership discussions and collaborate with the India Leadership Team to ensure that the CSAs have the local support to drive successful customer engagement

Encourage innovation by exchanging new ideas to improve operational efficiency within Customer Success and supporting organizations as well as coming up with digital customer success motions to enhance customer coverage

Determine team measurement and rewards, and regularly report on team and individual contributor results to senior leadership 

Establish best practices, tool usage, and consistent reporting to track team KPIs

Minimum Qualifications

10+ years of experience in Customer Success, Account Management, Sales and/or Marketing

At least 3 years of people management experience with proven leadership expertise

Coaching and mentorship skills

Ability to prioritize, assign, and delegate tasks

Expertise in change management

Strong collaboration and coordination skills across multiple stakeholders

Experience in creating and implementing customer success strategies

Excellent communication and interpersonal skills

Proven track record of driving customer satisfaction and retention

Analytical mindset with the ability to interpret data and drive decision-making

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About Autodesk
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We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

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Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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