Wealth Management – Client Segment Organization Overview

Morgan Stanley’s Wealth Management business is one of the largest in the world with more than $6 trillion in client assets. The Client Segments (CS) Organization, within Morgan Stanley Wealth Management (MS WM), is comprised of various client channels, providing services to both individual and institutional Clients. Some of the services include Financial Management, Equity Stock Plans, Retirement Plans, Financial Wellness, Marketing, and Reinvestment. The teams focus on delivering timely, customized solutions and services that help Clients meet their financial, life, and organizational goals.

Team and Position Overview

Client Segment, MS at Work - Operational Risk, Wealth Management, AVP

Client Segment Operational Risk unit supports various corporate offerings including Morgan Stanley at Work (MS@Work). Morgan Stanley at Work is a division within Morgan Stanley Wealth Management comprised of Private and Public Markets Equity Administration, Executive Financial Services, Non-Qualified Deferred Compensation Administration, Cap Table Management. This division offers in-depth knowledge and resources focused on providing a full range of equity compensation solutions for corporate clients and their employees. The goal and vision of the division is to create a corporate experience, consistent corporate employee (“participant”) experience, and to engage the client and participant throughout their financial life journey that will ultimately lead to a furthering and deepening of their Morgan Stanley Wealth Management relationships. 

The MS at Work Operational Risk team is a first line of defense function responsible support Client Profile, Risk and Control Framework and Data & Reporting related activities. This team partners with business stakeholders, second and third lines of defense to assess and report on and mitigate operational risks, implement control processes and procedures, manage audits and exams, oversee risk management of vendors, manage business continuity plans and provide timely issues and incidents remediation.

Role Primary Responsibilities:

The primary responsibilities for this role will be to support onshore resources with supporting risk management and oversight of activities.

In this risk focused role, a candidate will be required to:

Enhance Operational Risk framework by engaging business partners to understand operational risk incidents and remediate as necessary, creating controls, providing updates to NFR, managing Business Continuity Plan deliverables (BCM) and other ad-hoc risk activitiesProvide support for internal audits, compliance exams and other areas of reviewContribute to key strategic operational risk priorities performed within our Mumbai team, including transition planning, resource allocation, coordination, training associates and analysts, and engagement with our BCU managersManage dependencies, risk and changes effectively by optimizing scope, schedule and resourcesProvide thought leadership and support on business processes and controlsPartner with the business to develop policies affecting areas under coverage; working with regional risk leads and other business stakeholders, legal and risk to attain approvalsAnalyze risk data and provide insightful reports on strategic risk exposuresProject Management support for presentation materials which may include data extraction, data analysis, creating charts, revising summary language, etc.Manage projects as needed and assigned; deliverables are often related to ad-hoc and unanticipated requests, so a successful candidate must be able to work in an environment with evolving priorities, making good decisions about prioritization and communicating immediately where there are real risks to on-time deliveryCollaborate and build effective working relationships with all levels of employees across the organization. Partner with second and third line control functions (Legal, Compliance, Audit, and Operational Risk Department) on an ongoing basisManage a team of up to 3 Mumbai location employees

Qualifications:

Knowledge, Skills, and Abilities:

Thrives in a fast-paced environment and takes ownership of their responsibilities to ensure partner success and satisfaction.Understanding and/or aptitude to learn about Wealth Management services and regulatory rulesExcellent verbal and written communication skills; ability to concisely summarize and/or present complex ideas.Strong interpersonal skills and ability to work in a team-oriented environment.Strong project management and organizational skills - ability to prioritize and work under tight deadlines.Strong data analytical skills.Proficient in MS office suite (e.g. PowerPoint and Excel) and comfortable learning new programs/systemsAttention to detail and problem-solving skills to deliver consistent quality results.Ability to thoroughly investigate issues and trends with a focused attention to detail to provide comprehensive solutions and remedies.

Experience

10+ years’ experience supporting corporate business processes/programs.Experience with risk or compliance required.Experience in Financial Services; with preference to Wealth Management experience and business knowledge.

Education

Bachelor’s degree or equivalent work experience

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.