Position Summary

Handle SVC Field operation tasks & solve all issues to ensure best customer experience.

Role and Responsibilities

 Monitor & enhance Samsung Egypt SVC KPI’s to meet company target. SVC network management [new SVC providers expansion / renewal & termination]. Handle operation issues [replacement problems, Repair delay, Partners problems,  ..] Authorized partners evaluation & selection. Implement SVC strategy allocated tasks.

Skills and Qualifications

Educational Background:

- A bachelor's degree from a reputable university.

Experience:

From 3-5 years of experience in after sales operations.

Skills:

Strong communication, negotiation and problem-solving skills.

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