Duties & Responsibilities:   - Proficient in BISNET. - Contact the clients to understand their needs or inquiry of company’s services and work with different teams to meet the needs of the clients - Define clear quotation information (test program/lead time/sample size/price) to client. - Get VAT information before issue offer. - Issue offer in BISNET. - Send offer to client and get the confirmation or bank slip according to client’s payment level. - Save signed offer and bank slip to server. - Ensure to issue invoice on time after project is finished. - Send invoices regularly and provide tracking number to client. - Chase payment until receiving bank slip. - Support financial team to collect payment and keep DSO clearly. - Ensure payment recognized with finance. - End offer in BISNET on time. - Manage the relation between clients and internal teams. - Reply the inquiry from different kinds of clients (local or overseas) with 24 hours, even for some questions CS need to check with CRM/engineer, please chase them to get the answer. - Pick up phone calls quickly, and help your other team members to pick up phone calls and take note for your colleagues so he/she can call back in time. - When you’re not in the office, please use the “out of office” function in Lotus notes and set up your phone to your back up. - Make sure you understand what client or engineer said and the reply is what client really needs. Don’t just copy paste. - Match sample on time and make sample status clearly. - Get BU code and record internal subcontract fee for internal subcontract cases. - Send / upload reports on time. - Keep the clients informed of the test / inspection result and work closely with the test/inspection team to prepare the regular case status follow up for clients - Coordinate on the testing / inspection schedule according to the client’s expectation and adjust with client if necessary - Participate to client’s meeting. - Uses time efficiently, concentrating on most important priorities. - Team work well. - Don’t transfer internal emails to clients. - Don’t tell client the test/inspection result before confirmed by product line manager. - Keep positive energy and not transmit negative energy.
- Salary and bonus should be treated with confidentiality.
- Ensure customer satisfaction.
- Follow the internal quality system of LCIE China
- Adhere to BV CPS quality requirements

Skills and Requirements:

- Strong written and verbal communications skills
- Individual and Team work spirit
- Organizational and time management skills
- Proficiency with Windows, Word & Excel