**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** As System Service Representative at IBM, you will be responsible for the: * Cover multiple clients (remotely and onsite) for IBM Power, Storage, and OEM servers * Support incident handling, account support, and project services. * Manage escalation to IBM Global SME and become the local interface to client. * Manage escalation to OEM or TPM, and become the local interface to client **Required technical and professional expertise** * Has at least 1 year of experience in System Service Rep for IT Projects / Professional services * Skill required: Primary IBM Power. Secondary OEM (HPE, Dell, Lenovo) * Fluency in Bahasa Indonesia & English to be able to discuss and communicate business/technical subjects with clients. **Preferred technical and professional experience** * AIX * Linux * OS400 IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.