**Responsibilities:** + Identify opportunities for process or procedural improvement, and design improved solution alternatives. + Support stakeholder engagement by arranging meetings, events, and other stakeholder engagement activities. + Carry out delegated activities to support the identification and evaluation of risks, issues, dependencies, and constraints associated with the project, as well as the design of mitigating solutions. + Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats. + Contribute to reviewing existing operations in own area of work, and support in generating new ideas to assist in identifying continuous improvements. + Provides Cross Border support services, assisting internal associates and/or Financial Advisors in researching and resolving issues (via email or phone). + Contribute to the preparation of various data and analytics reports. **Skills:** + Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making. + Independently supports business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others. + Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements. + Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or operations. + Uses an understanding of numerical concepts to perform mathematical operations such as report analysis without supervision and provides technical guidance when required. + Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports. + Identifies, assesses, prioritizes and manages risks without supervision and provides technical guidance when required. + Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies. + Works with full competence to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution for key stakeholders. Typically works without supervision and may provide technical guidance. + Works without supervision and provides technical guidance when required on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations. + Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives. + Works with full competence to conduct an enterprise readiness assessment to determine the organization's readiness for change. Typically works without supervision and may provide technical guidance. + Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. + Works without supervision and provides technical guidance when required on identifying, assessing, prioritizing and managing project-related risks. + Works with full competence to design, create and administer the test scripts associated with the delivery of the project, ensuring that the requirements are being met from a functional, design and user experience perspective. Typically works without supervision and may provide technical guidance. + Works without supervision and provides technical guidance when required on creating relevant, lucid and effective reports. + Works with full competence to model, analyze, assess, and quantify the impact and probability of various risk scenarios and select the most appropriate course of action for the given situation. Typically works without supervision and may provide technical guidance. + Engages in strategic planning without supervision and provides technical guidance when required. + Works under guidance (but not constant supervision) to perform costing, budgeting and finance tasks.