CRM Specialist Requisition ID: 43913 Job Location(s): Zagreb, HRLjubljana, SI Employment Type: Full Time Segment: Danfoss Climate Solutions Segment Job Function: Sales Work Location Type: Hybrid **Job Description** Are you ready to help shape the future of CRM in a global organization? We’re looking for a **CRM Specialist** to join our dynamic **Sales Excellence & Analytics team** , and play a key role in supporting and improving CRM processes across regions. This is more than a support role — it’s your chance to drive innovation, collaborate globally, and make a visible impact on how we use CRM to empower sales and service excellence Location: Zagreb (Croatia) or Ljubljana (Slovenia) **Job Responsibilities** You'll work closely with Sales, Technical Support and other business units to: + Shape and deploy new CRM features based on user stories + Roll out CRM functionalities and support users during implementation + Create engaging training materials (videos, presentations, guides) + Analyze business needs and identify CRM improvement opportunities + Support data mass loads and CRM user management + Be a go-to person for CRM-related questions and operational support **Background & Skills** We believe in a can-do mindset and open communication. To succeed in this role, you'll need to be both collaborative and self-driven — someone who thrives in a multicultural team, yet enjoys taking initiative. + Minimum 3 years of experience in a similar role within an international setting + Strong communication & collaboration skills, with a service-oriented approach + Great command of English – spoken and written + Proficiency in MS PowerPoint and Excel + A natural interest in digital tools and making daily work more efficient Nice to Have: + Experience working with Salesforce (Sales or Service Cloud) + Understanding of contracts and audits within CRM + German language skills + Background in Economics or Technical studies (Bachelor/Master) + Project management experience **Employee Benefits** You’ll be part of a truly international team that values innovation, knowledge sharing, and impact. Whether you’re analyzing CRM data or creating smart solutions for the sales team — your work will matter. We offer an inclusive culture, global collaboration, and opportunities to grow your digital and business skills through real, hands-on experience. **Apply now and join us in our journey to build smarter CRM processes that support our global growth. Let’s shape the future of sales together!** We are excited to offer you the following benefits with your employment: Bonus system Paid vacation Flexible working hour Possibility to work remotely Pension plan Personal insurance Communication package Opportunity to join Employee Resource Groups State of the art virtual work environment Employee Referral Program This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.