Are you a master at orchestrating complex projects and driving innovation? Join us as an CRM Manager, Europe, who will be responsible for Oracle Customer Relationship Management (CRM) across Europe.  Researching and gathering business requirements, developing conceptual plans, designs, testing, implementation and deployment programs through to ongoing maintenance, support and future system development.
The role shall maintain and develop a team that has abilities aligned to the business needs, managing the activities of the European CRM Support Team to successfully implement global, World Area and Business Unit CRM strategies through the planning of resources and efforts required to supporting the Global CRM Program. 

 

In This Role, Your Responsibilities Will Be:

Functional management for the implementation and deployment of CRM strategies and initiatives to the European Sales Organizations and other Emerson Automation Solutions Business Units as required, ensuring timelines and turning points are maintained; Support the Automation Solutions strategy to deliver value to our customers faster through the implementation of the SAFe Agile methodology across the organization by leading and driving all European CRM team’s activities to ensure the processes are successfully embedded into day to day operations; Working closely with the CRM Managers and their teams from the Americas, Middle East and Asia Pacific, globally align and flex resources and efforts to support the Automation Solutions IT strategy to deliver business capability, experience and productivity, by focusing on one portfolio of shared application services, one set of shared apps support and management processes and one portfolio of industry tailored digital products;  Lead the European CRM team in Global functional and operational discussions; Liaise with all collaborators throughout the program lifecycle including; Sales Offices, Centralised Customer Support Centres, Subject Matter Experts, Business Unit teams, IT Application team, Data Administrators and Global CRM teams; Develop, document and communicate standardized business processes and procedures for implementation and ongoing adoption including the tracking of training and the effective use of CRM; Support the development and maintenance of centralized CRM Project/Initiative Documentation and Standards; Liaise with the Americas and Global Governance/collaborator teams as required to determine additional system development needs and progress through the SAFe Agile framework to document, prioritize and deliver system functionality and reporting to meet the needs of the CRM users; Manage and lead the CRM Project training and testing activities to ensure that expected competency is acquired by each site and new business processes to be implemented are fully understood; Effectively harmonizing Global and European CRM strategies, assist in detailed design requirement gathering to define scope and benefits of projects and initiatives, developing and documenting all business needs, processes and standards; Support high-level business and technical analyses such as value-stream mapping, requirements definition, validation planning, and gap analyses from CRM user requirements;  Organize and lead regular internal progress meetings/conference calls, ensuring all status updates are disseminated and clearly understood by all supporting groups

 

Who You Are:

You make new connections and build relationships in other areas and teams. You adjust communication to fit the audience and the message. You use systems and technology to stay on track. You manage uncertainty with confidence.

 

 

For This Role, You Will Need:

Educated to Degree level in business, management or Master’s field or equivalent;  Previous demonstrable experience of managing and leading system implementation and/or process improvement projects;  Minimum 3 years CRM experience;  Minimum of 2 years’ experience of managing people; Computer literacy essential with proficiency in Microsoft Office applications

Preferred Qualifications that Set You Apart: 

Experience of operating within a matrix organization;  Experience in supporting and delivering multiple concurrent projects;  Computer literacy essential with proficiency in Microsoft Office applications Good interpersonal and team working skills;  Strong problem solving and analytical qualities; 

 

Our Culture & Commitment to You​

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results!